Veronica Almeida-Cantu
Corpus Christi,TX
Summary
Dynamic customer service professional with a proven track record at IQVentures, excelling in conflict resolution and relationship building. Skilled in active listening and data entry, I enhance customer loyalty through empathetic support. Recognized for fostering teamwork and maintaining a positive work environment, I consistently deliver exceptional service and drive operational success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
IQVentures
5165 Emerald Pkwy Ste 110
08.2021 - Current
- Managed situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, active listening, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and submitting online loan, improving overall user experience.
Assistant Manager
Speedy Cash
Store Currently Closed
03.2013 - 07.2021
- Supervised our staff day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed audits making sure to address discrepancies.
- Mentored employees in their roles by offering guidance and support
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management on updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Foy H. Moody High School
Corpus Christi, TX05.2003
Skills
- Customer service
- Empathy
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Professional telephone demeanor
- Building rapport
- Retail store support
Timeline
Customer Service Representative
IQVentures
08.2021 - Current
Assistant Manager
Speedy Cash
03.2013 - 07.2021
High School Diploma -
Foy H. Moody High School