Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Alonso

Summary

Poised and professional Customer Service Advocate with over ten years of experience providing exceptional support to diverse customers. Skilled in resolving issues efficiently, building strong relationships, and ensuring satisfaction through clear communication and problem solving. Excellent interpersonal and training skills. Recognized for a positive attitude, empathy, and commitment to exceeding performance goals in fast-paced environments.

Overview

21
21
years of professional experience

Work History

League Operations Supervisor

NFL Flag Football San Diego/Silicon Valley
06.2019 - 01.2024
  • Supervised and coordinated coaching staff, referees, and volunteers to ensure smooth league operations.
  • Managed conflicted resolution between coaches, parents, and players with professionalism and fairness.
  • Organized and managed schedules for practices, games, and tournaments, ensuring timely execution.
  • Coordinated logistics, including rentals, equipment distribution, and transportation.
  • Planned and executed league events, such as registration days, award ceremonies, and fundraisers.
  • Optimized team communication by implementing TeamSnap and BAND, enhancing real-time communication and reducing response time by 30%. during meetings with to facilitate negotiations.
  • Acted as interpreter
  • Coordinated with vendors regarding product availability, pricing, delivery schedules.
  • Developed positive relationships with parents, players, and community stakeholders.
  • Ensure all league's operation processes remain legally complaint.

Branch Operations Supervisor

Wescom Credit Union
01.2006 - 06.2006
  • Ensured exceptional service standards to maintain member satisfaction and retention.
  • Resolved escalated member inquiries and complaints efficiently.
  • Coordinated and supervised daily branch operations, including customer service, sales and teller support.
  • Provided bilingual support in Spanish to assist over fifty members daily, ensuring clear communication and resolving issues effectively.
  • Boosted sales and customer loyalty through incentive programs.
  • Documented operational procedures and maintained detailed records for audits,
  • Delegated tasks effectively while fostering a collaborative work environment.
  • Assessed employee performance and developed improvement plans.


Assistant Branch Manager

Wescom Credit Union
05.2005 - 01.2006
  • Supervised daily branch operations, ensuring compliance with credit union policies, federal regulations, and financial standards.
  • Supported branch management in staff recruitment, onboarding, training, and performance evaluations ot foster a high-performing team.
  • Assisted in developing and implementing strategies to meet branch performance goals, including sales targets and member satisfaction metrics.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Oversaw the branch in th absence of the Branch Manager, ensuring seamless operations and consistent leadership.
  • Attained expert-level product knowledge, becoming go-to person for major sales and vendor negotiations.

Trainer Coordinator

Wescom Credit Union
02.2004 - 05.2005
  • Developed and implemented comprehensive training programs for new hires and existing staff.
  • Collaborated with management to identify training needs and design targe workshops to address skill gaps.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Oversaw curriculum development and implementation in alignment.
  • Evaluated the effectiveness of training initiatives through feedback, assessments, and performance metrics.

Member Service Rep II

Wescom Credit Union
09.2002 - 02.2004
  • Accepted payments and updated accounts with latest information.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Opened accounts, Money Market Accounts, IRA's, funded Auto Loans and HELOC'S.
  • Helped large volume of members every day with positive attitude and focused on member satisfaction.

Education

Los Angeles City College (Degree Pending)
Los Angeles, CA

High School Diploma -

Venice High School
Los Angeles, CA
06-1997

Skills

  • Fluent in Spanish (Speaking, reading, and writing)
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook),Microsoft Planner, BAND, and TeamSnap
  • Advanced customer service awareness
  • Advanced staff training
  • Goals and performance
  • Time management
  • Quality Assurance
  • Scheduling
  • Professional Demeanor

Timeline

League Operations Supervisor

NFL Flag Football San Diego/Silicon Valley
06.2019 - 01.2024

Branch Operations Supervisor

Wescom Credit Union
01.2006 - 06.2006

Assistant Branch Manager

Wescom Credit Union
05.2005 - 01.2006

Trainer Coordinator

Wescom Credit Union
02.2004 - 05.2005

Member Service Rep II

Wescom Credit Union
09.2002 - 02.2004

Los Angeles City College (Degree Pending)

High School Diploma -

Venice High School

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Veronica Alonso