Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Veronica Anderson

Saginaw,TX

Summary

Dynamic professional with extensive experience in customer service and routing at Arlington ISD. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Proficient in data entry and dispatching, adept at managing high-volume inquiries while maintaining professionalism. Committed to ensuring safety and efficiency in school transportation operations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

SPECIAL NEEDS ROUTER

ARLINGTON ISD
Arlington, USA
07.2023 - Current
  • Learned new software for routing kids
  • Create spreadsheets as needed for different task
  • Create and adjust routes as needed on a daily basis
  • Add kids to routes on a daily basis.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
  • Managed a high volume of incoming calls, emails, and chats from customers in a timely manner

Driver/Customer Service

Aledo ISD
Aledo, USA
08.2019 - 06.2021
  • Learned and followed school transportation procedures
  • Operated bus professionally and interacted with passengers
  • Assisted with school start up, by answering phones, assisting parents and school officials with questions or concerns
  • Transported children to and from school
  • Learned and followed the school district polices in order to maintain student safety
  • Prioritizing and delegating jobs
  • Processing Orders
  • Organizing and file management
  • Proficient in Excel, Word, 10-Key
  • Safe Schools Training course, annually

Customer Service/Dispatcher/Router Operator

Goldstar Transit
08.2006 - 08.2019
  • Answered phones and spoke with parents and school officials
  • Assisted with creating and fixing routes as needed.
  • Addressed any issues that arose daily
  • Created work orders for the district
  • Logged student counts for state reports
  • Created spreadsheet for mileage
  • Logged and assigned field trips to drivers
  • Dispatched all buses daily

Residental Trainer

TCMHMR
Fort Worth, USA
06.1996 - 10.2005
  • Provided safe and compassionate assistance to those with Diabilites
  • Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
  • Handled caseload of more than 10 clients.
  • Help my clients learn new skills and applied them to daily tasks, improving efficiency and productivity.

Education

GED -

Lake Worth High School
Lake Worth, TX, US

Skills

  • School Bus Driving
  • Driving
  • Exceptional phone skills
  • Strong working relationships
  • Data entry
  • Great time management
  • Good team management
  • Complex problem-solving
  • Commercial driving experience
  • Resourceful, multitasker
  • Dispatching and routing
  • Customer Satisfaction
  • Bus driving
  • 10 Key Data Entry

Certification

  • CDL, 06/01/24, 06/01/32, Class B with PS Endorsement
  • Driver's License, 06/01/24, 06/01/32

Accomplishments

  • CPR TRAINED

Timeline

SPECIAL NEEDS ROUTER

ARLINGTON ISD
07.2023 - Current

Driver/Customer Service

Aledo ISD
08.2019 - 06.2021

Customer Service/Dispatcher/Router Operator

Goldstar Transit
08.2006 - 08.2019

Residental Trainer

TCMHMR
06.1996 - 10.2005

GED -

Lake Worth High School

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Veronica Anderson