Veronica Austin
Houston,TX
Summary
Dedicated CNA with extensive experience at Heart Keepers Homehealth, skilled in vital signs monitoring and compassionate communication. Proven ability to enhance patient satisfaction through attentive care and emotional support, while maintaining HIPAA compliance. Recognized for implementing effective infection control practices and fostering a collaborative environment among healthcare teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Heart Keepers Homehealth
Houston, TX
10.2025 - Current
- Facilitated daily patient care activities to enhance comfort and ensure safety.
- Ensured cleanliness and organization of patient rooms and common areas.
- Facilitated nursing staff in executing routine tasks to optimize workflow efficiency.
- Oversaw monitoring of vital signs and communicated changes to healthcare professionals without delay.
- Facilitated patient engagement by providing companionship and emotional support.
- Recorded patient information with precision in electronic health record systems.
- Implemented infection control protocols to ensure a safe environment.
- Led training sessions on patient care techniques and safety procedures.
- Facilitated daily living activities for patients, enhancing independence and dignity.
- Monitored and recorded patient vitals, including temperature, blood pressure, and blood sugar levels.
- Facilitated patient hygiene practices by assisting with shaving, bathing, and teeth brushing.
- Elevated patient satisfaction through delivery of compassionate and attentive care.
- Ensured confidentiality of patient information in compliance with HIPAA guidelines while facilitating effective communication with team members regarding critical updates.
- Employed proper body mechanics and assistance devices during patient transfers to ensure safety and minimize injury risk.
- Facilitated patient feeding and monitored nutritional intake to support health objectives.
- Executed patient repositioning strategies to prevent bedsores and enhance comfort.
- Administered individualized patient care by accurately recording vital signs, documenting observations, and evaluating patient needs.
- Facilitated emotional support for patients during challenging times to enhance their healing experience.
- Executed fall prevention strategies by identifying high-risk patients and ensuring clutter-free environments around bedsides.
- Oversaw resident care in assisted living facility, ensuring high-quality support to address individual needs.
- Facilitated patient comfort by employing effective communication and active listening techniques.
- Managed care for clients with respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Championed infection control initiatives by enforcing rigorous hand hygiene protocols and employing personal protective equipment as required.
- Provided immediate assistance in emergency and routine paging situations to assess needs and deliver appropriate care.
- Facilitated emergency response efforts under guidance of nursing supervisors and physicians, delivering essential support during life-saving interventions.
- Facilitated ambulation and physical therapy by implementing structured exercise routines.
- Executed routine safety inspections on equipment, ensuring compliance with safety standards.
CNA
Methodist Hospital
Katy, TX
09.2025 - 06.2026
- Assisted in daily patient care activities, ensuring comfort and safety.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported nursing staff with routine tasks to enhance workflow efficiency.
- Monitored vital signs, reporting changes to healthcare professionals promptly.
- Documented patient information accurately in electronic health records systems.
- Adhered to infection control protocols to maintain a safe environment.
- Participated in training sessions on patient care techniques and safety procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Patient Care Technician
St. Luke’ Clinic
Houston, TX
01.2025 - 01.2026
- Assisted nursing staff with patient assessments and vital signs monitoring.
- Provided compassionate care to diverse patient populations in various clinical settings.
- Maintained accurate patient records and documentation using electronic health record systems.
- Collaborated with multidisciplinary teams to enhance patient outcomes and care plans.
- Implemented process improvements that enhanced efficiency in patient care delivery workflows.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
CNA
Memorial Hermann
Houston, TX
06.2025 - 12.2025
- Engaged with patients to provide companionship and emotional support.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA/Supervisor
Twelve Oaks Hospital
Houston, TX
11.2021 - 12.2025
- Supervised daily operations of nursing assistants, ensuring compliance with care standards.
- Trained and mentored staff on patient care protocols and safety procedures.
- Coordinated scheduling to optimize resource allocation and enhance team efficiency.
- Monitored patient care activities, providing feedback to improve service quality.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Managed inventory of medical supplies, ensuring availability for optimal patient care delivery.
- Collaborated with healthcare professionals to develop individualized care plans for patients.
- Conducted regular performance evaluations to assess staff effectiveness and development needs.
- Implemented process improvements that enhanced workflow and reduced response times.
Sitter
Advanced Healthcare
Houston, TX
02.2025 - 05.2025
- Provided attentive care and supervision for children in various settings.
- Developed and implemented engaging activities to promote learning and social interaction.
- Ensured safety and well-being of children through diligent monitoring and proactive communication with parents.
- Assisted in meal preparation, maintaining nutrition standards, and promoting healthy eating habits.
- Maintained organized records of daily activities and children's progress to support developmental milestones.
- Collaborated with parents to address specific needs or concerns regarding child behavior or progress.
- Fostered positive relationships with children, enhancing their emotional development and trust levels.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
- Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
- Employed positive reinforcement methods to encourage good behavior.
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Developed strong relationships with families by providing consistent communication about children''s progress and behavior.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Assisted children in developing strong self-help skills, including dressing independently, toileting, and selffeeding.
- Assisted parents with daily routines, including morning preparations, transportation to school, and after-school care.
Education
No Degree - Nursing
Prairie View A&M University
Prairie View, TXSkills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Attention to detail
HIPAA compliance
Bathing assistance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
Compassionate communication
End-of-life care
Patient transfers
Emotional support
Clinical documentation
Medication administration
Multitasking and organization
Critical thinking
Active listening
Flexibility and adaptability
Conflict resolution
Lifting and transferring
Infection control practices
Accomplishments
Completed mandatory Hospital Electrical and Medical Device Safety
Accomplished West Restraint and Seclusion
Received Mandatory Hospital Body Mechanics
Accomplished Mandatory Hospital :Recognizing Signs of Abuse
Successfully completed Care Of The Aggressive Patient Education
Certification
BLS Basic Life Support
CPI Control Patient Intervention
CNA Certified Nursing Assistant
Timeline
CNA
Heart Keepers Homehealth
10.2025 - Current
CNA
Methodist Hospital
09.2025 - 06.2026
CNA
Memorial Hermann
06.2025 - 12.2025
Sitter
Advanced Healthcare
02.2025 - 05.2025
Patient Care Technician
St. Luke’ Clinic
01.2025 - 01.2026
CNA/Supervisor
Twelve Oaks Hospital
11.2021 - 12.2025
No Degree - Nursing
Prairie View A&M University