Veronica Avant
Orlando ,FL
Summary
Versatile and detail-oriented professional with extensive experience in healthcare, administrative support, hospitality, and customer service. Skilled in patient registration, data entry, and office operations while maintaining strong communication and problem-solving abilities. Proven ability to adapt to diverse environments, manage multiple priorities, and deliver exceptional service. Seeking to contribute transferable skills to a wide range of industries including healthcare, administration, and customer relations.
Overview
12
12
years of professional experience
Work History
Medical Unit Clerk
HCA Florida Medical Center
10.2020 - Current
- Maintained patient files, issued records, and supported departmental audits and investigations.
- Assisted in ordering, receiving, and storing supplies for the medical unit.
- Managed incoming calls, transferred calls appropriately, and paged staff when necessary.
- Supported clerical functions to ensure smooth unit operations.
Medical Registration
Orlando Health
Orlando, FL
03.2019 - 10.2020
- Welcomed and greeted patients, visitors, and clients in a professional and friendly manner.
- Collected patient demographics and insurance information while ensuring accuracy and confidentiality.
- Compiled and recorded medical charts, reports, and correspondence.
- Assisted with daily patient flow and coordinated communication among departments.
Registration Coordinator
AdventHealth Celebration
Celebration, FL
05.2017 - 11.2018
- Accessed and managed patient information while maintaining HIPAA compliance.
- Verified insurance coverage, coordinated with physicians, and scheduled appointments.
- Released confidential information appropriately and supported smooth daily operations.
Patient Escort
AdventHealth Celebration
Celebration, FL
01.2016 - 05.2017
- Transported patients safely using wheelchairs and stretchers while ensuring comfort.
- Assisted with equipment delivery and supported clinical staff in patient care.
- Built trust with patients to provide compassionate support.
Front Desk Agent
Holiday Inn Resort Orlando - Lake Buena Vista
Orlando, FL
06.2014 - 01.2017
- Assisted guests with reservations, check-ins, and check-outs while resolving inquiries promptly.
- Collaborated with housekeeping and maintenance to ensure high service standards.
- Handled billing, payments, and guest accounts accurately.
Education
High School Diploma - undefined
Schille School
Offenbach Am Main06.2007
Vocational Training - Nutrition And Home Economics
Peter Behrens School
Darmstadt, Germany 2011
Skills
- Healthcare & Administrative: Patient registration, medical records, HIPAA compliance, scheduling, audits, data entry
- Adaptability: Being flexible and able to adjust to new situations
- Customer Service: Active listening, conflict resolution, guest relations, hospitality management
- Technical: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), office equipment, payment processing
- Organizational: Multi-tasking, problem-solving, teamwork, time management, motivational, able to take leadership
- Preparing charts
- Discharge support
Languages
German
Native or Bilingual
Timeline
Medical Unit Clerk
HCA Florida Medical Center
10.2020 - Current
Medical Registration
Orlando Health
03.2019 - 10.2020
Registration Coordinator
AdventHealth Celebration
05.2017 - 11.2018
Patient Escort
AdventHealth Celebration
01.2016 - 05.2017
Front Desk Agent
Holiday Inn Resort Orlando - Lake Buena Vista
06.2014 - 01.2017
High School Diploma - undefined
Schille School
Vocational Training - Nutrition And Home Economics
Peter Behrens School