Veronica Axt
Fayetteville,NC
Summary
Driven and decisive Director of Human Resources offering 15 + years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in benefits administration, recruiting and retention, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
19
19
years of professional experience
Work History
Director of Human Resources
Penick Village, Inc
Southern Pines, NC
11.2016 - Current
- Serve as a contributing member to the organization’s leadership team to advance human resources initiatives involving (including but not limited to) recruiting, talent development, employee relations, compensation, benefits, health and safety for nearly 300 employees
- Deploy strategic and tactical actions that support the mission, vision, and core values of the organization, implementing unique and appropriate performance evaluations as well as staffing, coaching, accountability, and training development opportunities for the organization’s workforce
- Maintain employee recognition programs, rewarding and acknowledging employees who embody organizational core values while developing and implementing sound, professional, and ethical solutions that affect employment conditions and terms across all human resources functional areas
- Lead, supervise, and provide internal customer service and integrated human resources center resources for recruiting, employee assistance, rewards and recognition, training and development, performance management, and payroll self-service
- Serve as a plan administrator for the organization’s contributions, 403 (b) retirement plan, and company sponsored and voluntary health and welfare programs, including planning open enrollment, enrolling more thanemployees in programs, and ensuring compliance with the DOL 5500 Annual Return/Report of Employee
- Benefit Plan reporting
- Develop and monitor policies and procedures to maintain compliance with ADA, ADEA, CMS, DHHS, DOL
- EEOC, FLSA, OSHA, and other federal and state regulatory agencies while strengthening overall work culture and improving employee retention through the launching of employee feedback surveys and implementing action- driven interventions
- Apply the core principles of human resources functional areas and bodies of knowledge credentialed by SHRM and HRCI while utilizing cloud-based HR information systems daily for EDI (electronic data integration)
- Collect and analyze employee and applicant information to manage recruitment and selection as well as onboarding, performance, benefits administration, time and attendance, and leave and scheduling programs for new employees
Director of Human Resources
Visionary Management, Pinnacle Management Group LLC
Hope Mills, NC
05.2013 - 11.2016
- Launched employee feedback surveys and implemented action-driven interventions that enhanced employee satisfaction with the organization
- Directed and supervised the daily human resources operations for three diverse business lines, including mental health services, professional residential cleaning services, and a major food service franchise
- Implemented employee relations and engagement programs that improved company culture, and increased retention by 8 percent
- Coordinated and secured health and welfare benefits for more than 200 employees, including medical, dental, vision, work-site voluntary benefits plans, by fostering relationships with key account managers at four provider firms
- Spearheaded efforts that effectively hired, trained, developed, and mentored a hard-working, driven employee base while serving as a trusted advisor to senior management on policy, procedures, coaching and performance management
- Administered competency-based e-learning program, improved training compliance and course completion rate by more than 20 percent; a milestone that generated a stronger, more engaged force for more than 200
- Developed and implemented policies to ensure compliance with applicable laws and regulations
Director of Human Resources
Perkins Management Services Inc
Fayetteville, NC
05.2011 - 07.2012
- Led human resources efforts for over 500 employees across seven states, orchestrating full cycle recruiting and selection of employees while coordinating the pre-employment screenings
- Authored pre-employment offers and rejections, spearheading new hire orientation and onboarding, and managing the employees’ benefits programs
- Collaborated with senior management closely as a valuable strategic business partner, seamlessly implementing company policies and procedures that were compliant with state and federal employee laws and labor regulations
- Managed the HRIS system for integrated human resources processes company-wide, providing all employees with a custom human resources portal with benefits and pay information as well as time attendance, performance management, succession planning, career development, employee self-service, and manager self-service
- Spearheaded the creation of various benefits and employee reports to aid in collective bargaining negotiations and pension contribution audits while settling complaints, leading investigations to resolve concerns from co- workers and managers
- Settled differences as a major mediator and support system, enabling employees to feel as comfortable as possible in the workplace while providing necessary and strategic guidance to 10 managers regarding employee relations and accountability actions
- Maintained compliance with OSHA, 300, and 301 reporting as well as EEOC, EEO-1, and other necessary compliance reporting
Firm Administrator
Charleston Group Lawyers
Fayetteville, NC
01.2007 - 04.2011
- Managed the administrative and human resources operations, including but not limited to recruiting, onboarding, and supervising 5 paralegals and administrative support staff to ensure that quality work was completed
- Led timekeeping and billing efforts as well as firm records management, billing, licensing, employee benefits enrollment and status changes, payroll processing, and various accounting functions including accounts payable and receivable, general ledger coding and entry, and client account analysis
- Reduced workers’ compensation risks 15 percent by, setting up and ergonomic workstations and providing training regarding safe movement and lifting
- Coordinated technology updates and systems maintenance to improve operational efficiency 50 percent with minimum interruption to daily operations
- Streamlined processes that improved timely and accurate client disbursements for real estate closings while preparing monthly reconciliations of interest on two separate lawyer trust accounts for county tax administration cases and the firm’s non-tax interest on lawyer trust accounts
- Prepared financials for review by independent CPAs
Human Resources Generalist, Marketing Manager
Shaw Food Services Company Inc
Fayetteville, NC
Education
SHRM-CP -
Society For Human Resource Management
Alexandria, VA01-2015
PHR -
Human Resources Certification Institute
Alexandria, Virginia08-2011
Bachelor of Arts - Journalism
Alabama State University
Skills
- ATS - ADP Workforce Now, Isolved Hire and Paychex
- HRIS systems: ADP Workforce Now- Payroll, HR and Recruiting; Paychex - HR and Recruiting modules; iSolvedhcm - superuser of HR, Payroll, Isolved Hire Applicant Tracking, Performance Management, Isolved Benefits
- Change Management
- Compensation Structuring
- Employee Relations
- Onboarding and Offboarding
- Performance Reviews
- Policies & Procedures
- Records Management and Maintenance
- Regulatory Compliance - ADA ADEA, DOL, EEOC, ERISA, FMLA, OSHA
- Staff Training & Development
- Talent Acquisition - Recruiting & Selecting
- Time & Attendance
- Training Program Management - web based training systems include Healthcare Academy, BLR Training Today - SCORM, Alera HR
- Verbal & Written Communication
- Workers Compensation
Timeline
Director of Human Resources
Penick Village, Inc
11.2016 - Current
Director of Human Resources
Visionary Management, Pinnacle Management Group LLC
05.2013 - 11.2016
Director of Human Resources
Perkins Management Services Inc
05.2011 - 07.2012
Firm Administrator
Charleston Group Lawyers
01.2007 - 04.2011
Human Resources Generalist, Marketing Manager
Shaw Food Services Company Inc
SHRM-CP -
Society For Human Resource Management
PHR -
Human Resources Certification Institute
Bachelor of Arts - Journalism
Alabama State University