Veronica Aymerich
Louisville,KY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and relationship building, demonstrated during tenure at Dominos's Pizza. Excelled in bilingual communication and team leadership, significantly enhancing customer retention and experience. Proven track record in leveraging interpersonal skills and financial acumen to drive business success and foster long-term client loyalty.
Overview
9
9
years of professional experience
Work History
Sales Representative
Smokers 21
01.2024 - Current
- Upselling latest products or high profit products.
- Increased customer engagement by personalizing every experience to match their shopping goal.
- Developed strong client relationships for long-term loyalty and repeat business.
Gaming Attendant
Derby City Gaming
02.2023 - 05.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Salesperson
Montgomery Chevrolet Louisville
05.2022 - 01.2023
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Conducted market research to identify emerging trends and customer preferences.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
General Manager
Dominos's Pizza
06.2016 - 03.2022
- Enhanced customer experience with refined service protocols.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed all aspects of daily operations, including managing budgets, inventory control, and scheduling decisions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
No Degree - Radiology
Spencerian College
Louisville, KY01-2015
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Team leadership
- Bilingual - Spanish and English
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Smokers 21
01.2024 - Current
Gaming Attendant
Derby City Gaming
02.2023 - 05.2023
Salesperson
Montgomery Chevrolet Louisville
05.2022 - 01.2023
General Manager
Dominos's Pizza
06.2016 - 03.2022
No Degree - Radiology
Spencerian College
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