VERONICA BASULTO
Valencia,CA
Summary
Healthcare Administrative Professional with 10+ years of experience enhancing front-office operations in busy healthcare settings. Expertise in EMR/EHR management, complex scheduling, and insurance authorization. Demonstrated ability to improve patient satisfaction and increase departmental efficiency.
Overview
18
18
years of professional experience
Work History
Senior Radiology Clerk
Dignity Health - Northridge Hospital
08.2024 - Current
- Coordinate front-desk operations and inter-departmental communications for the Radiology department, ensuring seamless patient flow.
- Manage urgent physician requests and complex inpatient scheduling for critical diagnostic procedures, maintaining 100% accuracy to prevent delays in patient diagnosis and treatment.
- Oversee patient accounts and medical records requests, maintaining strict data integrity and HIPAA standards.
Administrative Assistant
UCLA Health
06.2014 - 12.2021
- Facilitated patient registration and appointment scheduling, utilizing EMR work queues to enhance workflow efficiency in high-volume settings.
- Managed financial intake by collecting copayments and performing daily cash balancing, ensuring accuracy and reliability in financial reporting.
- Streamlined medical records by scanning, uploading, and processing documentation, enabling timely access to updated patient charts.
Lead Patient Registrar / Medical Assistant
Motion Picture & Television Fund
07.2008 - 06.2014
- Led and mentored staff on registration protocols and customer service recovery to resolve complex patient issues.
- Optimized provider productivity by managing physician schedule adjustments, referrals, and care management coordination.
- Contributed as EMR super user on the system build committee by providing frontline feedback for software implementation.
Education
B.A. - Integrative Health
Maharishi International University
Fairfield, IA06.2025
Medical Assistant Certification -
Concorde Career Institute
North Hollywood, CASkills
- Patient scheduling
- Patient intake process
- EMR management
- Insurance verification
- Medical records maintenance
- HIPAA compliance
- Revenue cycle management
- Process improvement
- Interdepartmental collaboration
- Staff training
- EMR development committee
Core Competencies
HIPAA Compliance, EMR Maintenance, Insurance Verifications (Auths/Pre-certs), Inter-departmental Coordination, Medical Records Management, Revenue Cycle (Copays/Cash Balancing), Staff Training & Mentoring, Process Improvement, EMR System Build Committee
Timeline
Senior Radiology Clerk
Dignity Health - Northridge Hospital
08.2024 - Current
Administrative Assistant
UCLA Health
06.2014 - 12.2021
Lead Patient Registrar / Medical Assistant
Motion Picture & Television Fund
07.2008 - 06.2014
B.A. - Integrative Health
Maharishi International University
Medical Assistant Certification -
Concorde Career Institute