Veronica Beltran
Oakland,CA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Dollar Tree and La Salsa. Skilled in cash handling and complex problem-solving, adept at staff training and inventory management. Demonstrated ability to improve efficiency and reduce waste, significantly boosting sales and customer loyalty through exceptional service and team collaboration.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier
Dollar Tree
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Cook
La Salsa
06.2021 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised cooking staff to expertly meet daily needs.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Oakland Unity High School
6038 Brann St Oakland Ca 9460505-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Order taking
- Written and verbal communication
- Product restocking
- Complex Problem-solving
- Staff training
- ID verification
- Returns processing
- Problem-solving
- Ordering and stocking
- Gift card handling
- Merchandise exchange
- Receipt handling
- Promotions and discounts
- Basic math
- Inventory restocking
Languages
Spanish
Full Professional
Timeline
Cashier
Dollar Tree
08.2024 - Current
Cashier/Cook
La Salsa
06.2021 - 07.2024
High School Diploma -
Oakland Unity High School
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