Veronica Benzaquen
Ocoee
Summary
Detailed-focused and versatile professional. Excel in using Spanish to assist foreign customers and deliver information. Rapid-fire learner; expert at building strategic business relationships, positively interacting with people of diverse backgrounds in a challenging environment and exhibiting high-performance standards, patience, and integrity. Thrive as a team player and coordinator for potential HR procedures.
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong software proficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Credentialing Assistant
Sequoyah Staffing
Orlando
12.2024 - Current
- Monitored expiration of licenses and certifications, notifying providers of renewal requirements.
- Facilitated communication between departments to resolve credentialing issues efficiently.
- Addressed and resolved discrepancies in provider documentation during credentialing.
- Provided guidance and support to new providers throughout the credentialing process.
- Conducted thorough background checks and verified educational and professional qualifications.
Transcript Processor
Wiley
05.2022 - 12.2024
- I took full responsibility for utilizing the sales force system to manage and update student reports.
- Conducted extensive research on schools' transcript request processes through the Internet and phone for on-time and accurate processing of transcripts.
- Ensure utmost security and confidentiality of all paperwork and records, while safeguarding sensitive information per related laws and regulations.
- Established and maintained open communication with stakeholders over email, phone, and fax to ensure literal processing of transcript requests for prompt responses to all inquiries, and kept detailed records of all interactions and activities.
- Collaborated with different universities to deliver exceptional educational services, including reviewing and scanning transcripts, checking on status updates, and verifying transcript status, following established regulations and policies.
- Exhibited attention to detail and strict obedience to predefined guidelines and policies for initiating official transcript requests
Contact Specialist of Inbound and Digital
Wiley
03.2019 - 05.2022
- Served as the first point of contact for the admissions process by responding to incoming requests from prospective students
- Administered outbound and inbound calls to prospective students, by providing precise information regarding programs and services
- Documented all activity using department software by retaining meticulous records to facilitate coherent data analysis and reporting
- Scheduled calls with enrollment counselors by helping high school students and graduates to speak with the appropriate counselor and receive guidance to make informed decisions; foster positive relationships and promote a culture of excellence
- Led virtual training of new hires during the COVID-19 pandemic over Teams; prepared training materials, including scripts and scenario examples, to support candidates become contented and confident and increase contributions to the organization
- Achieved first-rate results in student transfers by producing successful outcomes; kept a high contact-to-attempt ratio
Front Desk Agent
Vista Cay Resort
09.2016 - 03.2019
- Oversaw the reception area by offering guest experience through express and courteous handling of all inquiries, including responding to incoming calls and in-person requests for information
- Sustained a professional and welcoming atmosphere in high-stress situations
- Performed front desk duties encompassing registering arriving guests and assigning rooms based on guest preferences and availability; employed agile customer service skills to address issues or concerns in coordination with other departments
- Presented superior client service in a traditional front desk capacity, managing visitor check-in and check-out procedures and settling concerns such as misplaced or nonexistent reservations to achieve a seamless and satisfying guest experience
- Superintended hotel inventory and booking systems by guaranteeing up-to-date information on available rooms and rates
Receptionist and Technician
Vision Max
01.2016 - 09.2016
- Streamlined documentation organization for physicians and patients, securing correctness and retrieval of information
- Showcased call management skills to endorse customer-centric setting and cultivate optimistic relations via inbound and outbound communications
- Prepared equipment and rooms for doctors in line with protocols, cleanliness, and organization standards to conduct a range of tests for clients, including eye pressure and vision assessments, with high precision and attention to detail
- Interacted with clients regarding the arrival of eyeglasses and contact lenses, integrating Spanish language skills to assist foreign customers and settle issues to ensure high customer satisfaction
Dispatcher
Bags Inc.
02.2015 - 01.2016
- Controlled chaotic scenarios by supervising valet runners, assigning tasks, and protecting car keys for effortless operation and customer satisfaction
- Created efficient, precise transportation paths using maps, GPS, or other vehicle-locating and monitoring technology
- Handled financial transactions precisely by exerting cash registers, organizing account books, and performing inbound and outbound calls; promoted a pleasant atmosphere for all customers with a high level of competence while addressing issues
- Provided state-wide emergency and non-emergency assistance phone support; executed final product quality control
Sales Associate
Skechers
04.2012 - 06.2014
- Served first-rate service by guiding customers in making informed purchases and displaying superior product knowledge
- Applied Spanish language skills to assist foreign consumers effectively, signifying cultural sensitivity and ensuring a positive customer experience
- Acquired cash handling expertise in operating the cash register with attention to detail in all financial transactions; reduced burden by connecting with clients; and rendered exceptional problem-solving skills and the ability to task well under duress
- Exceeded management's expectations by developing customized solutions that met each customer's unique needs and preferences; accredited capacity to mitigate complex issues, focus on accuracy, and dedication to client contentment
Education
Bachelor of Science - Interdisciplinary Studies; Minor in Nonprofit Management
University of Central Florida
01.2018
Associate degree - general business
Valencia College
01.2015
Skills
- Policy and Procedure Compliance
- Data Research and Verification
- Team Building and Training
- Process Automation and Optimization
- Quality Control and Assurance
- Workplace correspondence
- Bookkeeping and Records Handling
- Program Leadership and Support
- Documentation and Reporting
- Efficient Salesforce (CRM) experience
- Attention to detail
- Time and Resource Optimization
- Conflict and Problem Resolution
- Multitasking Abilities
- Customer service
- Confidentiality standards
Certification
- Human Resource Foundations, LinkedIn, 2023
- Certified Nonprofit Professional (CNP), Nonprofit Leadership Alliance, 2019
Timeline
Credentialing Assistant
Sequoyah Staffing
12.2024 - Current
Transcript Processor
Wiley
05.2022 - 12.2024
Contact Specialist of Inbound and Digital
Wiley
03.2019 - 05.2022
Front Desk Agent
Vista Cay Resort
09.2016 - 03.2019
Receptionist and Technician
Vision Max
01.2016 - 09.2016
Dispatcher
Bags Inc.
02.2015 - 01.2016
Sales Associate
Skechers
04.2012 - 06.2014
Bachelor of Science - Interdisciplinary Studies; Minor in Nonprofit Management
University of Central Florida
Associate degree - general business
Valencia College