VERONICA BLACK
Deaconess Medical Center
Smyrna,TN
1
Certification
37
years of professional experience
Results-driven Registered Medical Assistant with expertise in patient scheduling, HIPAA compliance, and clinical documentation. Committed to enhancing patient care and optimizing clinic workflows.
Work History
Registered Medical Assistant
5 Months- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Recorded vital signs and maintained accurate patient medical histories.
- Prepared examination rooms, ensuring compliance with hygiene and safety standards.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times.
- Educated patients on treatment plans, medication administration, and preventive care practices.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Conducted routine lab tests and processed specimens accurately for diagnostic purposes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Oriented and trained new staff on proper procedures and policies.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Phlebotomy Team Lead
1 Year 8 Months- Supervised phlebotomy team, ensuring adherence to safety protocols and quality standards.
- Trained new staff on proper blood collection techniques and equipment usage.
- Implemented workflow improvements to enhance patient care efficiency.
- Monitored laboratory processes, ensuring compliance with regulatory requirements.
Dock Forklift Driver
4 Years- Operated sit-down and stand-up forklifts to transport materials efficiently within warehouse premises.
- Conducted daily inspections of equipment to ensure operational safety and compliance with company standards.
- Collaborated with team members to optimize loading dock schedules, improving workflow efficiency.
- Maintained accurate inventory records through regular cycle counts and system updates.
Certified Phlebotomy Team Lead
5 Years 10 Months- Supervised phlebotomy staff to ensure adherence to safety protocols and quality standards.
- Trained new team members on blood collection techniques and equipment usage.
- Developed workflow improvements to enhance efficiency in blood donation processes.
- Coordinated donor recruitment initiatives to increase blood donation rates within the community.
Registered Medical Assistant
6 Years 2 Months- Collaborated with healthcare team to enhance patient care delivery and improve service efficiency.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Enhanced patient care by efficiently performing routine tests and measurements.
Surgical Assistant
5 Years 1 Month- Assisted surgeons during procedures, ensuring instruments were readily available and sterile.
- Maintained surgical equipment and supplies, adhering to hospital protocols for safety and efficiency.
- Collaborated with nursing staff to enhance patient care before, during, and after surgeries.
- Educated new staff on proper surgical assistance techniques and equipment handling procedures.
Medical Assistant
4 Years 1 Month- Assisted healthcare providers with patient assessments and medical histories.
- Managed patient scheduling and follow-up appointments efficiently.
- Maintained accurate electronic health records for optimal patient care.
- Performed routine laboratory tests and documented results diligently.
Doctor's Assistant
10 Years 10 Months- Assisted in patient intake and management, ensuring accurate documentation of medical histories.
- Coordinated appointment scheduling, optimizing workflow for efficient patient care delivery.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Maintained inventory of medical supplies, ensuring availability for daily operations and procedures.
Education
Associate of Science - Registered Medical Assistant
- Dean's List 2019
- Honor Roll 2019
- Completed AP courses
- Professional Development
- 4.0 GPA
- Ranked in Top 20% of class
- magna cum laude graduate
Associate of Science - Registered Pharmacy Technician
- Honor Roll 2016
- Dean's List 2016
- Completed AP course
- Professional Development
- 4.0 GPA
- Ranked in Top 20% of class
- magna cum laude graduate
Skills
Medical terminology
Immunization administration
HIPAA compliance
Laboratory specimen collection
Clinical documentation
Phlebotomy techniques
Patient scheduling
Medication administration
Medical office procedures
Medical coding
First aid and CPR
Reliable team player
Maintaining confidentiality
Trustworthy companion
Complex Problem-solving
Reliable transportation
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Affiliations
- Freemason
- American Medical Informatics Association
- American Society of Safety Professionals
- International Association of Administrative Professionals
Certification
- RMA - Registered Medical Assistant
Interests
Cooking
Supporting STEM education initiatives and mentorship programs.
I enjoy helping others and giving back to the community.
Outdoor Recreation
Volunteering
Music
Volunteering for community initiatives to give back to local communities and make a positive impact.
Getting involved in local advocacy groups to promote positive change in the community.
Passionate about balancing physical health with mental and emotional wellness.
I enjoy cooking for friends and family gatherings.
Timeline
Registered Medical Assistant
Deaconess Medical Center
10.2025 - 03.2026Read More
Phlebotomy Team Lead
St Thomas Ascension Labcorp
02.2024 - 10.2025Read More
Dock Forklift Driver
Nissan North America, Inc.
03.2021 - 03.2025Read More
Certified Phlebotomy Team Lead
American Red Cross Blood Donation Center
05.2015 - 03.2021Read More
Registered Medical Assistant
Dr Upkong Nwankwo
03.2009 - 05.2015Read More
Surgical Assistant
Deaconess Midtown Hospital
02.2004 - 03.2009Read More
Medical Assistant
Deaconess Henderson Hospital
01.2000 - 02.2004Read More
Doctor's Assistant
Dr Dolly Yusufji
03.1989 - 01.2000Read More
National Business And Technology
Associate of Science from Registered Medical Assistant
Read More
National Business And Technology
Associate of Science from Registered Pharmacy Technician
Read More