VERONICA CANDANOZA

* Collect balances on past due accounts
* Process customer payments and post accordingly
* Reconcile customer accounts and resolve any discrepancies
* Reconcile bank records
* Run Aging reports and distribute to sales reps
* Set up new customer accounts, accurately and timely securing appropriate credit, sales tax, and other necessary information to approve new accounts so customer
orders can be immediately processed
* Provide prompt, high quality of customer service to all serviced (sales reps, internal
Rem team members, customers, etc.)
* Complete various projects as assigned by management

*Create sales orders received by phone, email, and fax.

* Answer phone calls while logged into the marquee

* Processe Online Orders.

* Processe online orders received through our Customer facing and internal Sales Rep portals

* Inventory: Allocated, back-orders, knowing delivery date of expected product.

* Issue return authorizations to customers

* Assist in new account set up and customer maintenance.

* Track packages and performed various tasks associated with the transit of our product

* Respond to customers via email.

* Work on projects as assigned by Management

* In charge of interviewing new employee candidates, taking care of hiring and letting go process

* Check time cards for accuracy, Approve/deny time off request

* Answering & screening incoming calls in a pleasant manner

* Maintain & document voicemails

* In charge of all claims for all 16 branch locations, several in North Carolina, two in Virginia, Maryland, Tennessee, Delaware, Pennsylvania & South Carolina

* Total Loss Claims

* Send Letter of guarantees & copy of titles to adjusters

* Track claim process to ensure getting paid in a timely manner

* File Lienholder Claims on damaged repo vehicles

* File claims on our vehicles that had our Collateral Protection Plans

* File GAP claims & tracked process

* File complaints with department of insurance when needed

* Enter daily mail and electronic notices

* Notify applicable branch & attorney on bankruptcy accounts when ins canceled, total loss

* Generate & work cancelled insurance report

* Add & cancel Collateral protection plans

* Accurately notate accounts with attention to detail

* Answering & screening incoming calls in a pleasant manner

* Maintain & document voicemails

* Perform & maintain record of daily collections calls

* Scheduling customers payments

* Sent out legal paper work after vehicles were repossessed

* Handled credit disputes through Eoscar

* Assist with maintaining branch documentation filing

* Assist processing payments

* Assisted with bilingual communications closing loans