VERONICA CARO
Colorado Springs,CO
Summary
Highly driven, self-motivated professional with expertise in day-to-day office operations and a track record of delivering exceptional customer service. Committed to providing quality service and representing the company effectively. Skilled problem solver with a proven ability to quickly resolve challenging situations. Works well independently or as part of a team, focused on improving efficiency, productivity, and organizational consistency. Strong leader known for flexibility and accountability.
Overview
15
15
years of professional experience
Work History
House Cleaner
Homeaglow
San Diego, CA
11.2023 - Current
- Performed cleaning duties in diverse settings including homes and business establishments.
- Collaborated with customers to fulfill their expectations and warrant full contentment.
- Efficiently communicated with clients to coordinate their cleaning appointment schedules.
Account Administration Representative
Kaiser Permanente
San Diego, CA
05.2023 - 10.2023
- Handled incoming calls efficiently
- Implemented new systems to enhance the accuracy of membership data and ensure compliance with privacy regulations.
- Prepared and validated information with precision
- Performed database maintenance and research tasks in support of contract operations. Assisted with assigning medical record numbers, generating contracts, and distributing member I.D cards.
- Delivered facilities support and entered documents in the workflow imaging system
- Managed member data by processing enrollments, corrections, retroactivity adjustments, and terminations.
Data Entry Processing Clerk
Green Energy Solutions
Loma Linda, CA
05.2021 - 04.2023
- Applied comprehensive knowledge of program rules and regulations to consistently provide excellent customer service
- Provided support for the Energy Savings Program (ESAP) with Southern California Edison (SCE)
- Contributed to the efficient organization and filing of previous installation paperwork on a daily basis
- Maintained an up-to-date spreadsheet of the daily totals for installed measures while efficiently processing them.
- Managed weekly invoicing for completed installations
- Supported HR Manager in managing time & attendance, including corrections and garnishments
- Managed payroll utilizing ADP software
- Provided support to HR manager for payroll modifications and involuntary separations
- New hire onboarding process.
Health Coordinator
Covance - Randstad Temp Agency
San Diego, CA
09.2020 - 04.2021
- Took corrective measures in adherence to established ethical standards such as HIPAA
- Implemented Elly Lilly's funded assistance program for low-income patients
- Maintained an average of 70-80 inbound and outbound calls per week, consistently achieving excellent call handling performance within a 5-minute timeframe.
Cleaning Supervisor
Sparkle Freshness
Carlsbad, CA
07.2017 - 12.2020
- Provided supervision and leadership to the cleaning crew
- Determined compliance across the board through extensive site visits
- Conducted interviews to select and hire competent cleaning staff
- Updated inventory reports on a daily/weekly basis.
Medical Biller
Bojorquez Medical Billing Management
San Diego, CA
10.2015 - 01.2016
- Researched and tracked declined insurance claims
- Ensured accurate claims processing by navigating complex insurance guidelines
- Maintained precision in billing records and coding for correct reimbursement process.
Private Caregiver
Abe Kassam
San Diego, CA
04.2009 - 12.2015
- Accommodated client's day-to-day functions by adhering to individual care plan overseen by supervising nurse
- Established strong rapport with clients by being amiable and helpful throughout client interactions.
- Recorded client medication distribution and intake whenever necessary
- Responsibly crafted client meals adhering to specific dietary needs.
Education
VOCATIONAL CERTIFICATE - MEDICAL BILLING & CODING
KAPLAN COLLEGE
SAN DIEGO, CAGED - GENERAL STUDIES
GROSSMONT ADULT SCHOOL
LA MESA, CAState Certification - Medical Billing & Coding
AAPC
OnlineSkills
- Cross-Functional Collaboration
- Record Management
- Effective Time Management
- Service Excellence Proficiency
- Effective Communication
- 45 WPM
- Microsoft Office Suite
- Management Skills
- Bilingual English/Spanish
- Multi-task
- Training Skills
- Data Entry
- Medical Billing & Coding
Timeline
House Cleaner
Homeaglow
11.2023 - Current
Account Administration Representative
Kaiser Permanente
05.2023 - 10.2023
Data Entry Processing Clerk
Green Energy Solutions
05.2021 - 04.2023
Health Coordinator
Covance - Randstad Temp Agency
09.2020 - 04.2021
Cleaning Supervisor
Sparkle Freshness
07.2017 - 12.2020
Medical Biller
Bojorquez Medical Billing Management
10.2015 - 01.2016
Private Caregiver
Abe Kassam
04.2009 - 12.2015
VOCATIONAL CERTIFICATE - MEDICAL BILLING & CODING
KAPLAN COLLEGE
GED - GENERAL STUDIES
GROSSMONT ADULT SCHOOL
State Certification - Medical Billing & Coding
AAPC
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