Veronica Casares
Blue Island,IL
Summary
Sales representative with experience in increasing revenue by building client relationship. Attentive and empathetic to customer's needs and concerns. Seeking an opportunity to apply my advanced knowledge of sales and costumer service with team building. Ready to tackle new challenges.
Overview
11
11
years of professional experience
Work History
Coordinator of Patient Administration
ZOLL
08.2023 - Current
- Visit assign territory accounts in the field to ensure patient continue need of a Life Vest (WCD) by proactively following up.
- Provide ongoing education to hospital and office staff on wearable medical device reorder requirements.
- Work collaboratively with ATM and TM for any potential transition of care and possible end of use patients.
- Ensure timely processing of required documentation to prevent delays and reduce risk to recurring revenue streams.
- Responsible for improved claims billing yield within a defined geography consisting of assigned accounts.
Medical Receptionist
Vascular Surgery Associates
06.2022 - 08.2023
- Handle data entry- patient demographics, insurance, primary care & referring doctor information.
- Responsible for all medical records requests.
- Obtain authorizations and create referrals as needed.
- Adjusting schedules in real-time to handle conflicts or urgent needs.
- Processing billing and co payment, answer questions and handle complains from patients regarding bills.
Brighton Park Outreach Associate
Oak Street Health
05.2015 - 08.2020
- Work very closely with Outreach Managers, Outreach Directors to help drive new patient growth withing my assigned territory.
- Developed relationships with members of the community to engaged Medicare seniors with the goal of having those individuals become patients of Oak Street Health.
- Generated leads by effectively engaging Medicare senior community through mission event focuse presentation. Provide patient with a value-based care model, rather than the traditional fee-for-service-model by keeping patients healthy and out of the hospital.
- Individual metrics was measure by the number of individuals who became patients in a montly bases. Insurers like Medicare Advantage will give a set amout to Oak Street Health to manage all patient care needs, incentivizing prevention and efficiency. Team targets were measured quarterly.
- Resolve any concern and complaints new prospects and patients may have about Oak Street Health by working with prospect to understand the concern.
Education
B.S. - Health Science and Community Health
Governors State University
05-2015
A.A. - Elementary Education
Moraine Valley Community College
05-2011
Skills
- Relationship building
- Work Planning and Prioritization
- Critical Thinking
- Reliability
- Self motivation
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Coordinator of Patient Administration
ZOLL
08.2023 - Current
Medical Receptionist
Vascular Surgery Associates
06.2022 - 08.2023
Brighton Park Outreach Associate
Oak Street Health
05.2015 - 08.2020
B.S. - Health Science and Community Health
Governors State University
A.A. - Elementary Education
Moraine Valley Community College