Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Khristah Saunders

Khristah Saunders

Warner Robins,GA

Summary

Service-focused healthcare leader with sixteen years in the healthcare management industry. Unparalleled skills in customer relations, task prioritization and time management. Motivated to maximize administrative productivity by streamlining processes for patient documentation and medical records. Well versed in patient data collection, problem solving, and medical supply management as well as providing reliable support and resources for the geriatric and long term care community.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Coordinator of Patient Administration

ZOLL
Pittsburgh, PA
07.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Streamlined processes by ensuring accurate and timely record updates.
  • Gathered and organized materials to support operations.
  • Quarterly training and travel.
  • Remote work.

Medical Records Director/Logistics

Pruitt Health Eastside
06.2018 - Current
  • Directs, establishes, and plans the overall policies and goals for the medical records department to coincide with company policy
  • Update and organize patient records and insurance reports for an 80 bed facility using Matrix Care EMR System
  • Improve compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA and benefits administration by 60%
  • Prepare new admit/readmit charts and oversee hospital/ outpatient scheduling and referrals
  • Schedule patient logistics to and from the facility for appointments and doctor's visits
  • Supervise and monitor the release of confidential information to/from other service providers in accordance with rules and regulation

Director of Admissions and Social Services

PruittHealth Eastside
Macon, GA
06.2018 - 03.2024

Identify people and communities in need of help. Assess clients' needs, situations, strengths, and support networks to determine their goals. Help clients adjust to changes and challenges in their lives, such as illness, divorce, or unemployment.

Responsible for managing and directing the admissions process in a healthcare facility, including hospitals, doctors' offices, nursing homes, and other related businesses.

Triage Certified Medical Assistant

Central GA Cancer Care
02.2018 - 06.2018
  • Obtained client medical history, including medication information, symptoms and allergies
  • Screened and triaged 50 patient calls per day and assessed them for level of urgency
  • Ordered Creatinine Clearance Testing (CT) and MRI's
  • Scheduled patient tests and procedures(i.e
  • Blood transfusions, PET, etc)
  • Submitted lab orders and retrieved tests results electronically
  • Produced and distribute correspondence memos, letters, faxes and forms.

Medical Assistant

Georgia Heart Physicians
01.2015 - 02.2018
  • Listened and interpreted the recorded dictation for a busy team of three Cardiologists and one Cardiology Specialist
  • Transcribed their dictation into patient records, exam notes and other documents
  • Reviewed and Transcribed Holter and event reports
  • Conducted pacemaker monitoring
  • Measured vital signs
  • Performed ECG testing and gathered patient heart rate, pain levels and blood pressure during Stress Labs
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Supervised medical supply inventory
  • Track and fulfilled orders to ensure minimal interruptions to office workflow
  • Improved office efficiency 25% by coordinating charts, completing insurance verifications and assisting patients with diverse needs.

Medical Assistant

Family Foot and Ankle Center
10.2012 - 01.2015
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Performed check-in and check out payment services
  • Obtained client basic medical history, including medication information, symptoms and allergies
  • Arranged hospital admissions, testing and laboratory services
  • Organized and prepared treatment rooms and sanitized medical instruments
  • Oversaw six month project to convert manual medical records filing system, improving department productivity 75%
  • Maintained 100% accuracy ratings during inspections by reviewing charts and medical records for completeness
  • Flagged records for incomplete or inaccurate information.

Education

Bachelor Of Science - Healthcare Management

University of Phoenix
Tempe, AZ

Associate Of Science - Health Care Administration

Herzing University
Atlanta, GA
12.2022

Patient Care Technician Certificate -

Central Georgia Technical College
Macon, GA
05.2009

Skills

  • Medical office administration
  • Medical transcriptions and dictations
  • Diverse patient population Scheduling hospital admissions, tests, and laboratory services
  • Strong organizational and planning skills
  • Notary Public
  • EMR / EHR expertise MS Office proficiency
  • Quality reviews and Records request compliance
  • Critical thinking and decision making Active listening and Adaptability
  • Manage and supervise admissions staff
  • Manage inquiry process
  • Handle inquiry calls from hospitals, families, etc, and provide appointments that include a presentation, tour and closing
  • Maintain updated bed ability and facility services information
  • Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts
  • Compile and distribute admission papers
  • Identify those in need
  • Help people of all life stages cope with and solve everyday problems
  • Advocate for and develop plans to improve clients’ well-being
  • Research and refer clients to community resources
  • Work with individuals, families or groups
  • Respond to clients in crisis situations
  • Work in a variety of public and private organizations

Certification

  • National Certified Clinical Medical Assistant (NCCMA)
  • National Certified Electronic Health Records Specialist
  • CPR/BLS/ Infection Control Certified
  • BCPA (Board Certified Patient Advocate)

Additional Information

Active Notary Public and Signing Agent

Timeline

Coordinator of Patient Administration

ZOLL
07.2024 - Current

Director of Admissions and Social Services

PruittHealth Eastside
06.2018 - 03.2024

Medical Records Director/Logistics

Pruitt Health Eastside
06.2018 - Current

Triage Certified Medical Assistant

Central GA Cancer Care
02.2018 - 06.2018

Medical Assistant

Georgia Heart Physicians
01.2015 - 02.2018

Medical Assistant

Family Foot and Ankle Center
10.2012 - 01.2015

Bachelor Of Science - Healthcare Management

University of Phoenix

Associate Of Science - Health Care Administration

Herzing University

Patient Care Technician Certificate -

Central Georgia Technical College
Khristah Saunders