Veronica Casarez
Los Angeles,CA
Summary
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of
important events. Skilled in problem-solving and conflict resolution. Trustworthy and committed to honest
interactions with supervisors, employees and customers.
Overview
5
5
years of professional experience
Work History
Security Guard
Guardian International Solutions Inc.
06.2024 - Current
- Maintain a visible presence to deter theft and ensure the safety of employees and customers.
- Provide exceptional customer service while interacting with store patrons.
- Respond promptly to emergencies and follow established protocols.
- Monitor entrances, exits, and store premises for suspicious activity.
- Document incidents and complete reports as necessary.
- Communicate effectively with store management and law enforcement if required.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Bike Patrol
Allied Universal-DCBID
10.2022 - 11.2023
- Conducted bike patrol in the DTLA area providing security and investigated all reported incidents of theft or vandalism.
- Performed first aid and CPR when necessary during emergency situations and administered first aid for minor medical situations as well as contacted paramedics for medical.
- Responded to emergency calls for service such as public disturbance or robberies in progress and provided assistance to victims of crimes and accidents.
- Responded to vehicular accidents with serious injuries and rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Conducted regular patrols in designated areas to deter and detect signs of criminal activity as well as monitored and investigated suspicions persons and situations and unusual activities.
Security Guard
Allied Universal
10.2020 - 10.2022
- Responsible for the security and safety of a client's property and personnel.
- Know all site’s specific policies and procedures.
- Implement emergency response activities as appropriate, while providing superior customer service.
- Patrolling parking levels and stairways.
- Complete Daily Activity Reports/ DAR’s.
Education
Certificates - Handcuffs and Pepper Spray
06.2022
Baton Certificates -
Marshall Security Training Academy and Range
Compton, CA05.2022
Certificate -
Marshall Security Training Academy and Range
Compton, CA01.2018
Diploma -
South Bay High School
Torrance, CA06.2017
Skills
- Customer service
- Judgement and decision making
- Critical thinking
- Safety procedures
- Flexibility
- Quick thinking
- Communication Skills
- Active listening
Timeline
Security Guard
Guardian International Solutions Inc.
06.2024 - Current
Bike Patrol
Allied Universal-DCBID
10.2022 - 11.2023
Security Guard
Allied Universal
10.2020 - 10.2022
Certificates - Handcuffs and Pepper Spray
Baton Certificates -
Marshall Security Training Academy and Range
Certificate -
Marshall Security Training Academy and Range
Diploma -
South Bay High School