Veronica Castillo Loja
Queens
Summary
Dynamic Certified Medical Assistant with experience at The Floating Hospital, skilled in electronic health records and patient scheduling. Proven ability to enhance patient care through effective communication, empathy, and strong customer service skills developed through prior retail experience. Experienced in cash handling, problem-solving, and multitasking in fast-paced environments. Recognized for teamwork and attention to detail, ensuring HIPAA compliance while fostering a supportive environment for patients and staff.
Overview
4
4
years of professional experience
Work History
Certified Medical Assistant
The Floating Hospital
21-01 41st Ave, Long Island City, NY 11101
03.2024 - Current
- Assisted in patient intake and medical history documentation
- Coordinated scheduling of patient appointments and follow-up visits
- Educated patients on medication administration and health maintenance
- Maintained accurate electronic health records using EMR systems
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Cashier
Burlington Stores, Inc.
Astoria, NY
10.2023 - 03.2024
- Resolved customer complaints promptly, fostering positive store relationships.
- Implemented best practices for cash handling to minimize discrepancies and errors.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Food Bazaar Supermarket
Queens, NY
11.2022 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Construction Helper
Top Notch Finishes
New York, NY
02.2022 - 06.2022
- Operated hand and power tools safely to support efficient workflow in job sites.
- Collaborated with team members to prepare job sites for construction tasks, maintaining cleanliness and organization.
- Followed safety protocols consistently, minimizing risks and ensuring compliance with regulations on-site.
- Participated in training sessions for new hires, sharing knowledge to foster a safe work environment and teamwork.
Education
Certified Medical Asisstant - Health Care
New Age Training, Inc.
New York, NY01-2024
High School Diploma -
Jamaica Learning Center
Queens, NY06-2022
Associate of Science - Business Administration
LaGuardia Community College
Long Island City, NY01-2028
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Problem-solving
- Team collaboration
- Patience and empathy
- Customer assistance
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Dancing
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Certified Medical Assistant
The Floating Hospital
03.2024 - Current
Cashier
Burlington Stores, Inc.
10.2023 - 03.2024
Cashier
Food Bazaar Supermarket
11.2022 - 09.2023
Construction Helper
Top Notch Finishes
02.2022 - 06.2022
Certified Medical Asisstant - Health Care
New Age Training, Inc.
High School Diploma -
Jamaica Learning Center
Associate of Science - Business Administration
LaGuardia Community College