Veronica Chairez
Broken Arrow
Summary
Dynamic professional with a background in healthcare and hospitality management, notably at Tulsa Bone and Joint Associates. Excelled in patient-focused care and strategic planning, enhancing operational efficiency and patient satisfaction. Skilled in phlebotomy and fostering team cohesion, demonstrated through effective conflict resolution and performance mentoring. Achieved significant improvements in service delivery by leveraging both hard and soft skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Sever
Moms Family Diner
12.2019 - 09.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lab Assistant
Tulsa Community College
08.2017 - 05.2019
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided instruction to all lab users on proper use of all equipment.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
Temp Worker
Tulsa Bone and Joint Associates
09.2016 - 08.2017
- Assisted clients with COVID-19 prescreening.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Bachelor of Science - Nursing
Oral Roberts University
Tulsa, OK05-2025
Associate of Science - Pre-Nursing
Tulsa Community College
Tulsa, OK05-2020
High School Diploma -
Union High School
Tulsa, OK05-2018
No Degree - Certified Medical Assistant
Tulsa Technology Center
Tulsa, OK05-2018
Skills
- Emergency response
- Performance evaluations
- Strategic planning
- Phlebotomy
- Patient-focused care
- Vital signs monitoring
- Care plan implementation
- Medication and IV administration
- CPR, first aid, AED
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
Spanish
Native or Bilingual
Timeline
Manager/Sever
Moms Family Diner
12.2019 - 09.2024
Lab Assistant
Tulsa Community College
08.2017 - 05.2019
Temp Worker
Tulsa Bone and Joint Associates
09.2016 - 08.2017
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Bachelor of Science - Nursing
Oral Roberts University
Associate of Science - Pre-Nursing
Tulsa Community College
High School Diploma -
Union High School
No Degree - Certified Medical Assistant
Tulsa Technology Center
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