VERONICA CHAVEZ SOLIS
Downey,CA
Summary
Experienced Brand Operations Manager with over 10 years of experience in Retail Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
15
15
years of professional experience
Work History
Operations Manager
Ulta
Downey, CA
12.2023 - 02.2026
- Managed daily operations to ensure efficient workflow across all departments.
- Developed and implemented training programs for new staff members.
- Coordinated inventory management to maintain optimal stock levels.
- Supported budget management to align resources with operational needs.
- Monitored and improved efficiency of processes, team performance, and customer service.
Brand Operations Manager
Victoria's Secret
Montebello, CA
09.2018 - 03.2021
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Produced and analyzed staffing needs to deliver productive schedule that delivers positive sales
- Leads flow from back of house and sales floor based on needs of the business
- Helped incorporate product changes to drive customer engagement and firm profits
- Monitored online advertising and social media campaigns to assess success of different strategies
Merchandising Supervisor
Victoria's Secret
Montebello, CA
10.2017 - 09.2018
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines
- Trained, mentored and oversaw team members to drive performance and sales excellence
- Inspected merchandise for quality and arranged proper display location on floor
- Utilized both upselling and down-selling strategies to maximize profits
- Supervised team of up to 12 merchandising employees and monitored adherence to company standards
- Managed aesthetically pleasing displays to showcase company products and increase sales
TAP Supervisor
Victoria's Secret
Montebello, CA
02.2016 - 09.2017
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Sales Support Generalist
Victoria's Secret
Montebello, CA
09.2010 - 03.2015
- Answered questions about store policies and concerns to support positive customer experiences
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
High School Diploma -
King/Drew Magnet High School
Los Angeles, CANo Degree -
California State University - Dominguez Hills
Carson, CASkills
- Merchandising Operations
- Retail Management
- Store Merchandising
- Sourcing new candidates (MyTalent)
- Personnel training and development
- Team Leadership
- Scheduling utilizing ACES
- Stocking and replenishing
- Payroll coordination
- Talent Development
Timeline
Operations Manager
Ulta
12.2023 - 02.2026
Brand Operations Manager
Victoria's Secret
09.2018 - 03.2021
Merchandising Supervisor
Victoria's Secret
10.2017 - 09.2018
TAP Supervisor
Victoria's Secret
02.2016 - 09.2017
Sales Support Generalist
Victoria's Secret
09.2010 - 03.2015
High School Diploma -
King/Drew Magnet High School
No Degree -
California State University - Dominguez Hills