VERONICA COLLINS
El Paso,TX
Summary
Communication Verbal and written ability to resolve questions or concerns timely and efficiently. Partnering with others to expand my knowledge. Empathy and respect for clients. Leadership Champions in pilots and projects.
Overview
1
1
Language
23
23
years of professional experience
Work History
Quality Control Manager
Mark Dunning Industires
Fort Bliss, Texas
05.2026 - Current
- Conducted regular inspections to identify and resolve quality issues, ensuring compliance with standards.
- Identified collection containers and roll-offs at 60% capacity or greater for timely pickup.
- Communicated identified issues to COR
- Ensure RFID sensors are operational and are repaired if necessary.
- Adjusted routes and pickup schedules based on needs
- Communicated discrepancies to Project Manager to facilitate prompt resolution.
Customer Service Representative
Maximus
El Paso, Texas
09.2025 - 05.2026
- Recorded customer interactions in CRM system to ensure accurate tracking and follow-up.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained up-to-date knowledge of product offerings and services.
- Resolved escalated complaints with empathy, enhancing customer satisfaction and loyalty.
- Identified discrepancies in account profiles and reported to management
- Provided exceptional service to customers, ensuring positive experiences in every interaction.
Implementation Specialist
ADP
El Paso, Tx
06.2022 - 07.2025
- First point of contact to implement client's payroll account
- Quality Control account to ensure all employee information and Tax Identifications are accurate
- Responsible for training clients on how to process payroll in their platform
- Serve as a subject matter expert in the payroll product.
- Responsible for contacting clients that implemented their own account
- Communicated regularly with clients throughout the implementation process providing assistance when needed.
Teledata Representative II
ADP
El Paso, Tx
01.2012 - 06.2022
- Provide first level payroll service for small business owners
- Responsible for processing payroll via telephone in both inbound and outbound environment
- Serve as subject matter expert in the payroll product and service support for multiple clients regarding first level payroll, accounting, money movement, and tax filing
- Mentor and cross train new hires in the areas of client support, payroll processing, conflict resolution and product trouble shooting
- Email and Fax Support over 100 clients via email by processing first level payroll ensuring accuracy and communication & processing.
Teledata Representative
AEROTEK
El Paso, Tx
10.2011 - 01.2012
- Provided first level payroll service for small business owners.
Customer Service Associate
OSP/Full Beauty Brands
El Paso, Tx
03.2004 - 10.2011
- Assisted customers with placing catalog orders and providing quality service with questions with sizing and colors of company merchandise
- Assisted customers with any concerns they may have dealing with orders they have purchased, or discrepancies with orders they have purchased
- Provided the customer, a positive experience with a one call resolution
Education
Dona Ana Community College
Anthony, NMEl Paso Community College
El Paso, TXSkills
- Dependable and Reliable
- Customer Service
- Positive Attitude
- Quality control
- Process improvement
- Corrective actions
Languages
English
Professional
Timeline
Quality Control Manager
Mark Dunning Industires
05.2026 - Current
Customer Service Representative
Maximus
09.2025 - 05.2026
Implementation Specialist
ADP
06.2022 - 07.2025
Teledata Representative II
ADP
01.2012 - 06.2022
Teledata Representative
AEROTEK
10.2011 - 01.2012
Customer Service Associate
OSP/Full Beauty Brands
03.2004 - 10.2011
Dona Ana Community College
El Paso Community College