VERONICA CONTRERAS
Arden,NC
Summary
Experienced Tax Preparer with a strong background in enhancing customer satisfaction and operational efficiency. Developed innovative solutions, including a customer feedback system, leading to a 10% boost in customer retention and greater financial literacy among clients. Committed to leveraging analytical abilities and customer support to drive business growth.
Overview
5
5
years of professional experience
Work History
Tax preparer
H&R Block
Columbus
11.2020 - 01.2024
- Demonstrated strong customer service skills, increasing customer satisfaction
- Showcased organizational skills in maintaining store cleanliness and order
- Exhibited financial responsibility in handling cash transactions
- Ensured accurate cash handling and inventory management, enhancing store efficiency.
- Tax Preparer, H&R Block Interviewed clients, collected necessary paperwork, and prepared tax returns efficiently Filed tax returns with local, state, and federal tax departments, ensuring full compliance Integrated modern tax software with client's accounting software, improving operational efficiency Provided valuable tax advice to clients, increasing their financial literacy and satisfaction Boosted client retention and acquisition through exceptional service and expertise Remote work from home- Customer Service, Liveops Utilized analytical skills to identify customer trends Enhanced company’s remote work model Demonstrated supportive approach to customer concerns Increased customer retention by 10% Implemented feedback system, enhancing service quality. Maintained a 98% customer satisfaction rate through attentive service and problem resolution.
Cashier
Triangle stop
Saluda
12.2018 - 10.2020
- Demonstrated strong customer service skills, increasing customer satisfaction
- Showcase organizational skills in maintaining store cleanliness and order
- Exhibited financial responsibility in handling cash transactions
- Ensure accurate cash handling and inventory management, enhancing store efficiency.
Education
High School Diploma - undefined
Polk County High School
10.2019
Skills
- Cash register operation
- Cash handling and money management
- Financial literacy
- Customer service and satisfaction
- Customer retention strategies
- Sales expertise
- Attentive service
LANGUAGES
English
Timeline
Tax preparer
H&R Block
11.2020 - 01.2024
Cashier
Triangle stop
12.2018 - 10.2020
High School Diploma - undefined
Polk County High School