Veronica Cooper
East Orange,New Jersey
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
20
20
years of professional experience
Work History
Sales Associate
Rainbow Shops
07.2002 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Intern
CPNJ - Horizon High School
07.2009 - 08.2009
- Developed presentations for team meetings, enhancing communication and collaboration.
- Maintained records and files for easy access and reference, facilitating information sharing.
- Conducted surveys and collected feedback for project evaluations and improvements.
- Collaborated with departments to streamline processes and improve workflow.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Coordinated events and workshops for fostering team engagement and knowledge sharing.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Package Handler
Revlon
01.2006 - 10.2006
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Zoo Crew Member
Turtle Back Zoo
04.2003 - 09.2003
- Supported veterinary staff during routine medical procedures, contributing to the overall health of the zoo''s animal population.
- Provided excellent customer service to zoo visitors, addressing questions and concerns in a professional manner.
- Actively participated in enrichment activities designed specifically for individual animals'' physical and mental stimulation needs.
- Upheld the zoo''s commitment to conservation by implementing sustainable practices in daily operations and educational programs for guests.
Cook Operator
Wendy's
07.2002 - 09.2002
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
- Cleaned static product build-up outside of fryer during breaks in line-flow and when instructed.
- Ensured compliance with all health department regulations through regular inspections and cleaning routines.
Education
No Degree - Special Education Interdisciplinary Studies
Liberty University
Lynchburg, Virginia02-2031
No Degree - Office Administration / Business
Gibbs College
Livingston, New Jersey11.2009
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
Timeline
Intern
CPNJ - Horizon High School
07.2009 - 08.2009
Package Handler
Revlon
01.2006 - 10.2006
Zoo Crew Member
Turtle Back Zoo
04.2003 - 09.2003
Sales Associate
Rainbow Shops
07.2002 - 09.2022
Cook Operator
Wendy's
07.2002 - 09.2002
No Degree - Office Administration / Business
Gibbs College
No Degree - Special Education Interdisciplinary Studies
Liberty University
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