Veronica Corrales
Miami
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Medical Assistant
Alive and Well Community Partner
Miami
10.2022 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Scheduled patient appointments and managed clinic calendar efficiently.
- Processed patient intake forms and verified insurance information accurately.
- Recorded patient vital signs and documented medical histories diligently.
- Coordinated communication between patients and healthcare staff effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected blood samples using sterile techniques and proper equipment.
- Prepared patients for venipuncture by explaining procedures and ensuring comfort.
Medical Assistant
Perimeter North Family Medicine
Columbia
02.2020 - 08.2022
- Assisted healthcare providers with patient examinations and treatments during office visits.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Coordinated patient appointments and follow-ups to ensure timely care delivery.
- Collected and prepared lab specimens following strict protocol for testing accuracy.
- Supported insurance verification processes to facilitate patient eligibility for services.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Customer Service Manager
Walmart
Homestead
07.2016 - 02.2022
- Developed training programs for new staff to enhance service skills.
- Implemented feedback systems to gather customer insights and improve services.
- Managed customer service team to ensure high-quality support and satisfaction.
- Resolved complex customer issues by collaborating with other departments.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Medical Assistant - Medical
Florida Career College
Miami, FL 04.2018 - 09.2019
Brookshire Academy
San Francisco, CASkills
- Patient care
- Medical coding
- EHR management
- Lab specimen collection
- Vital signs recording
- Appointment scheduling
- Patient intake processing
- Insurance verification
- Customer service management
- Problem solving
- Attention to detail
- Time management
- Patient feeding
- EKG set up and monitoring
- Customer service
- Healthcare software proficiency
- Medical billing and coding
Languages
English
Beginner
Spanish
Beginner
Timeline
Medical Assistant
Alive and Well Community Partner
10.2022 - Current
Medical Assistant
Perimeter North Family Medicine
02.2020 - 08.2022
Medical Assistant - Medical
Florida Career College
04.2018 - 09.2019
Customer Service Manager
Walmart
07.2016 - 02.2022
Brookshire Academy