Veronica Covarrubias
Atwater,California
Summary
Dynamic professional with a proven track record at Amazon, excelling in quality assurance and defect reduction. Skilled in GPS technology and route planning, I prioritize punctuality and customer satisfaction. My proactive problem-solving abilities and meticulous attention to detail have consistently enhanced product quality and operational efficiency.
Professional with experience in logistics and transportation, bringing strong problem-solving skills and attention to detail. Effective in coordinating routes, ensuring timely deliveries, and maintaining high standards of customer satisfaction. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skilled in navigating various delivery systems, managing time efficiently, and communicating with clients and team members.
Overview
18
18
years of professional experience
Work History
Delivery Courier
Uber Eats
06.2023 - Current
- Followed company policies using the Uber platform.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, or groceries and acquired proper signatures for certain deliveries like medication.
- Drove safely at all times to avoid accidents and harm.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Expedited urgent deliveries, prioritizing time-sensitive orders to meet customers expectations.
- Contacted customers to confirm delivery details and locations.
- Verified package information to check for accuracy and completeness.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Quality Assurance Analyst
Amazon
10.2015 - 05.2021
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Pioneered integration of performance testing in development cycle, significantly improving product scalability and endurance.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
- Multifunction roles QA processes, significantly reducing errors using cycle count, single count, pallet count by implementing automated ICQA software.
- Collaborated with team members, supervisors to identify, track, and resolve software defects in a timely manner.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with Inbound, outbound, receivers to address any identified issues quickly.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Machine Operator Technician/Inspector in Quality Assurance and Quality Control
Dawn Foods
01.2008 - 12.2013
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
- Read and analyzed work orders to determine machine and equipment settings and product specifications.
- Monitored gauges, meters, and control panels to obtain information about equipment temperatures and pressures
- Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
- Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Collaborated with production staff to establish and meet quality standards
- Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
Education
General Studies
Livingston High School
Livingston, CASkills
- Punctuality
- GPS technology
- Load organization
- Route planning
Languages
Spanish
Full Professional
Timeline
Delivery Courier
Uber Eats
06.2023 - Current
Quality Assurance Analyst
Amazon
10.2015 - 05.2021
Machine Operator Technician/Inspector in Quality Assurance and Quality Control
Dawn Foods
01.2008 - 12.2013
General Studies
Livingston High School
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