Veronica Crisostomo
Georgetown,TX
Summary
Authorized to work in the US for any employer. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Skilled Security System Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements.
Overview
16
16
years of professional experience
Work History
In-Home Care Provider
AccentCare
GEORGETOWN, TX2
02.2022 - Current
- Assisted 2 -10 patients with personal requirements for housekeeping and grooming assistance.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Documented vitals, behaviors and medications in client medical records.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Conferred with supervisor to discuss patient condition and medical care.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
Behavioral Health Technician
The Wood Group
Georgetown, TX
09.2021 - 02.2022
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Prepared and submitted daily location reports to management.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Taught clients how to complete basic household chores and prepare food.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Assisted and counseled up to 10 patients daily
Virtual Installation Technician
Protect America Inc
Austin, TX
06.2005 - 07.2020
- Analytical self install security alarm technician adept at resolving complex network issues
- Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards
- Self install security alarm technician with more than 8 years in technical and customer support roles
- Effectively identifies problems using advanced troubleshooting skills
- Exceeded monthly goals by successfully handling more than 20 installations per week
- Award for customer service recognition and ability to work well with others
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Maintain composure and patience in face of difficult customer situations
- Provided thorough support and problem resolution for customers
- Assisted customers with technical issues via email, telephone and video app See Nit
- Identified opportunities to upsell products and services
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Improved operations through consistent hard work and dedication
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Education
GED -
Georgetown High School
Georgetown, TX 09.1993 - 03.1994
Skills
Progress documentation
First aid and safety
Google Workspace
Multitasking Abilities
Troubleshooting
Customer Relations
Diagnostics and troubleshooting
Online chat
Call center operations
Customer retention
Timeline
In-Home Care Provider
AccentCare
02.2022 - Current
Behavioral Health Technician
The Wood Group
09.2021 - 02.2022
Virtual Installation Technician
Protect America Inc
06.2005 - 07.2020
GED -
Georgetown High School
09.1993 - 03.1994