Veronica Crosby
Conway,AR
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Sutter Health
01.2023 - Current
- Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc
- And responds to each with accurate and timely information utilizing the highest customer service and quality standards
- Works as part of a team and others to support one or more of the service delivery teams
- Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
- Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
- Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information
Telecommunicator
Conway Police Department
Conway, AR
01.2022 - 12.2022
- Answers and responds appropriately to incoming public assistance and911 emergency calls from the general public, private alarm companies, etc
- Determines, calmly and effectively, critical information for processing a call, including establishing the nature of the incident; Performs minor office functions such as filing, copying and sorting
Telecommunicator
Rogers Police Department
Rogers, AR
08.2019 - 12.2021
- Answers and responds appropriately to incoming public assistance and911 emergency calls from the general public, private alarm companies, etc
- Determines, calmly and effectively, critical information for processing a call, including establishing the nature of the incident; Performs minor office functions such as filing, copying and scanning
Property Manager
Lindsey Management
Conway, AR
01.2014 - 01.2016
- Manage all staff, schedule vendors, give warm welcome to new and or current tenants, assist leasing with anything they need help with, walked all vacant to assure ready for move ins, walked property weekly to make sure grounds and outside appearance is upheld, rent roll, daily reports, purchase orders, bank deposits
Assistant Resident Manager
Lindsey Management
Bryant, AR
01.2013 - 01.2014
- Assist manager with any tasks, show model and/or vacants apartments, customer service, daily reports, purchase orders
Bookkeeper
Blue Beacon Truck Wash
North Little Rock, AR
01.2012 - 01.2013
- Bank deposits daily, paid bills online, assist cashier with wash orders
- Responsibilities
Education
James Bowie High School
Arlington, TXSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Active listening
- Inbound call management
Timeline
Customer Service Agent
Sutter Health
01.2023 - Current
Telecommunicator
Conway Police Department
01.2022 - 12.2022
Telecommunicator
Rogers Police Department
08.2019 - 12.2021
Property Manager
Lindsey Management
01.2014 - 01.2016
Assistant Resident Manager
Lindsey Management
01.2013 - 01.2014
Bookkeeper
Blue Beacon Truck Wash
01.2012 - 01.2013
James Bowie High School