Veronica De Jesus
Harbor City,CA
Summary
Looking to secure a responsible career to fully utilize my training and interpersonal skills, while making a significant contribution to the success of a company. I am motivated to achieve the goals of a company that focuses on customer/ client satisfaction. My experience in my education, working at a nonprofit organization, a medical clinic, and being a social worker has provided me with a well-rounded skill base that emphasizes the importance of mental health, interpersonal relationships and client satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Clinical Development Associate
Pediatric Minds
Torrance, CA
09.2024 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Educated patient's families on proper treatment and strategies used to best support the patient.
- Collaborated with the company's psychologists, directors, team, and families in order to provide comprehensive patient-centered care.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Processed patient intake information and updated medical records prior to treatment.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
- Established strong work network by building professional relationships with physicians and fellow employees.
Clinical Development Associate
Pediatric Minds
Torrance, CA
08.2022 - 09.2024
- Provided direct 1:1 behavior therapy to children (ages 2-12) with Autism and other mental disorders in a variety of settings
- Collected, recorded, and summarized data on client behaviors using Microsoft 365 (excel, word, slides)
- Delegated tasks among a team to ensure an effective, efficient, and manageable work load
- Maintained client confidentiality and high level of professionalism in all settings
- Maintained accurate records and documented client data in company databases
- Consulted and collaborated with other professionals to provide continuity of patient-family care
- Led trainings that guide parents and caregivers to give appropriate treatment to their children
- Worked effectively as a member of a multidisciplinary team to plan, manage, and supervise children's behavioral plans
1:1 Aide/ Life Skills Coach
Creative Steps - Adult Community Integration Program
Torrance , CA
10.2021 - 08.2022
- Supported and nurtured adults with autism by time managing, weekly/ daily planning and structuring, transportation, and assisting with tasks and daily life to ensure confidence, growth, and safety for the individual.
- Delivered positive reinforcement and practical solutions to support the adult to overcome obstacles
- Analyzed training to determine which techniques were most efficient and effective as well as implemented successful methods into future sessions and programs
Youth Instructor
Torrance-South Bay YMCA
Torrance , CA
06.2016 - 03.2021
- Instructed classes for the Youth Fitness/ Enrichment department (science, cooking, tennis, dance, etc.) for children 4-12 years of age
- Personally reached out to customers with good relationships to solicit donations and help reach annual goal for the non-profit organization during campaigns
- Met and exceeded productivity targets by handling every interaction with top notch customer service
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Collaborated with a team of 10 instructors to create effective and engaging activities through creativity and critical thinking every 6 weeks
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA07.2022
Associate of Arts - Psychology
El Camino College
Torrance, CA01.2019
High School Diploma -
Narbonne High School
Harbor City, CA06.2016
Skills
- Proactive problem-solving
- Strong communication and multi-tasking
- Task/ goal oriented
- Leadership skills
- Relationship building
- Scheduling and appointment setting
- Attention to detail
- Collaborative and a team worker
- Behavioral skills development
- Microsoft 365 (Word, Excel, Powerpoint)
- CPR/ CPI Certified
- Creative, energetic
Timeline
Lead Clinical Development Associate
Pediatric Minds
09.2024 - Current
Clinical Development Associate
Pediatric Minds
08.2022 - 09.2024
1:1 Aide/ Life Skills Coach
Creative Steps - Adult Community Integration Program
10.2021 - 08.2022
Youth Instructor
Torrance-South Bay YMCA
06.2016 - 03.2021
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Associate of Arts - Psychology
El Camino College
High School Diploma -
Narbonne High School
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