Veronica De La Cruz
Converse,TX
Summary
Results-oriented Account Manager with expertise in client retention and satisfaction at HUB International Insurance Services. Proficient in account management and customer service, specializing in tailored insurance solutions and team mentorship. Bilingual professional skilled in workflow prioritization to enhance client relationships and drive exceptional results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
HUB International Insurance Services
08.2008 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated comprehensive insurance solutions tailored to client needs and industry standards.
- Mentored junior account managers, fostering professional growth and enhancing team performance.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Responsible for monthly reports in multiple carrier portals.
- Process day-to-day requests from clients
- Renewal submissions on all accounts 90 days prior to expiration date.
Education
No Degree - Business Administration
Northeast Lakeview College
Universal City, TXHigh School Diploma -
Raymond And Tirza Martin High School
Laredo, TX05-1993
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Marketing
- Customer rapport
- Prioritizing workflows
- Bilingual
Accomplishments
Obtained new clients - large fleets bringing large revenues for the agency.
Certification
STAR - Specialist in Transportation and Risk - Great West Designation
TRS - Transportation Risk Specialist
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
HUB International Insurance Services
08.2008 - Current
No Degree - Business Administration
Northeast Lakeview College
High School Diploma -
Raymond And Tirza Martin High School