Veronica De Leon

• Lead and direct service technicians in providing repair services to customers
• Staff oversight and development.
• Hire, develop, coach, and manage staff performance.
• Identify and provide solutions for business processes and related field issues.
• Direct the completion of orders for replacement parts accurately and in a timely manner
• Work cross functionally with all other departments, coordinate service technicians, including optimization of scheduling and routing to assure quality and timely provision of service and repair.
• Work directly with the rehab fulfillment leader to maintain service inventory and service loaners/rentals in good operating condition.
• Address and resolve escalations in the timeframes outlined in procedures.
• Ensure all activities and operations are carried out in strict compliance with company and government processes/regulations.

Director of Employment Services | Civitan Foundation | Scottsdale, AZ
October 2020 – July 2023

• Directed department operations and managed approximately 65 employees while overseeing program performance and compliance requirements.
• Managed state and federally funded grants and government contracts, ensuring full compliance with contractual requirements, reporting deadlines, and performance metrics.
• Developed and maintained strategic partnerships with community organizations, government agencies, and business stakeholders.
• Administered contract deliverables, monitored performance outcomes, and prepared reports for funding agencies and regulatory bodies.
• Ensured ongoing compliance with federal, state, and organizational policies through regular audits, process reviews, and staff training.
• Analyzed operational data and performance metrics to identify improvement opportunities and support strategic decision-making.
• Implemented quality assurance procedures and operational standards that improved service delivery and organizational effectiveness.
• Led budget administration, forecasting, resource planning, and cost management initiatives.
• Drove operational efficiency through KPI monitoring, performance management, and continuous process improvement efforts.
• Collaborated with funding agencies and stakeholders to maintain positive relationships and ensure successful contract execution.

• Established annual membership goals including Other Youth Served (OYS), membership recruitment, Average Daily Attendance (ADA), member retention and attendance
• Provided regular performance feedback, counseling, mentoring, training and coaching to include required performance evaluations and goal setting processes for all Club staff
• Managed grant requirements, reporting and continuous compliance for outside funding sources
• Conducted frequent community visits to local government entities, neighborhood groups, and agencies to complete presentations and ensure continuous financial support
• Managed and oversaw the Federal Food Program to ensure program compliance at all levels
• Worked in conjunction with Facilities Team to ensure the Club met operational standards
• Managed, evaluated and fulfilled required Program commitments
• Oversaw, managed and approved all financial transactions including petty cash, deposits, dues, fees, purchase orders and time cards
• Oversees Member Management Database System (MMS) and all required data and reporting

Career Advisor / Leadership Advisor / Youth Engagement Specialist | ACYR | Phoenix, AZ
March 2016 – August 2017

• Managed grant-funded workforce development programs serving youth and young adults under WIOA initiatives.
• Assisted with grant application development, project proposals, Letters of Agreement (LOAs), Memorandums of Understanding (MOUs), and contract documentation.
• Monitored program performance to ensure compliance with grant requirements, contractual obligations, and funding agency expectations.
• Created weekly, quarterly, and annual reports tracking program outcomes, performance metrics, and compliance measures.
• Coordinated with community partners, government agencies, and stakeholders to support successful program implementation.
• Developed program models, outreach strategies, and operational processes to improve service delivery and participant outcomes.
• Facilitated leadership training, workforce readiness workshops, and stakeholder meetings.