Veronica Diaz
Long Beach,CA
Summary
Dynamic leader with a proven track record at Hojas Tea House, excelling in customer service and team leadership. Mastered the art of motivating staff, enhancing customer satisfaction, and driving operational efficiency. Achieved significant cost reductions while fostering a culture of continuous improvement and collaboration. Skilled in CRM and adept at conflict resolution, consistently delivering on strategic goals.
Overview
8
8
years of professional experience
Work History
Manager
Hojas Tea House
Long Beach, CA
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Computer And Information Systems
Long Beach City College
Long Beach, CAHigh School Diploma -
Millikan High School
Palo Verde, CA06.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Hojas Tea House
03.2017 - Current
Computer And Information Systems
Long Beach City College
High School Diploma -
Millikan High School