Veronica Diaz
Communities In Schools, Cis
San Antonio,TX
17
years of professional experience
Dedicated site coordinator professional experienced in enhanced student engagement and resolved conflicts through effective leadership, fostering positive academic environments and promoting well-being. Contributed to team success by managing multiple projects with strong organizational capabilities, prioritizing tasks, and consistently meeting deadlines. Quality-oriented, highly organized, and energetic with a Bachelor's degree in science; major in psychology. Fifteen + years of work experience. Outstanding leadership, conflict resolution, highly resourceful team player, diplomatic and patient. Self reliance, good at following through and people oriented. Able to perform and willing to learn new skills.
Work History
Site Coordinator
2 Years 10 Months- Site Coordinator serves as the on-campus representative for Communities In Schools (CIS), partnering with school administrators, educators, families, and community organizations to ensure students receive the academic, behavioral, social-emotional, and basic-needs support necessary to succeed in school. The Site Coordinator assesses student needs, provides case management services to 85 students, coordinates community resources, and implements evidence-based interventions that improve attendance, behavior, academic performance, and graduation outcomes.
- Coordinated program implementation to enhance student engagement and support services.
- Developed partnerships with local organizations to expand resource availability for students.
Case Manager
1 Year 4 Months- Coordinated services for UAC (Unaccompanied Alien Child) under the general direction of the Lead Case Manager in accordance with agency policy. Assesses the needs of unaccompanied children in care, screens for human trafficking concerns, and facilitates the safe and timely release of UAC. Conducted intake assessments for 10 to 15 children and prepared each child's assessment, individual service plans, family reunification packets, and discharge plans to facilitate timely and effective care. Maintain accurate and up-to-date minor's records, including progress notes and service plan documentation. Participated in staff meetings and professional development activities to maintain knowledge and skills relevant to the field.
- Coordinated care plans for diverse client needs, ensuring comprehensive support and resources.
- Facilitated communication between families, social workers, and service providers to enhance client outcomes.
- Monitored client progress through regular assessments and adjusted services to meet evolving requirements.
IEP Clerk
2 Years- Supported school administrative staff and IEP teams with special education matters, maintained accurate files, tracked IEP timelines, and coordinated meetings to ensure compliance and effective communication throughout the IEP process.
- Managed incoming correspondence by sorting and directing it to the correct staff members for prompt action.
- Processed incoming correspondence and routed to appropriate staff for action.
Substitute Teacher
2 Years 7 Months- Part time, full time or long term substitute teacher with Anne Arundel County. Executed instructions from school office and lead teacher to deliver effective classroom instruction. Read and understand curriculum and lesson plans. Refer to the lesson plan left by a lead teacher and ensure that appropriate measures are taken to follow it. Ensure that classroom instruction is handled according to the school's policies, goals, and objectives. Maintained student behavior and established classroom order to create a conducive learning environment. Fostered a climate of fairness and respect among students to enhance classroom dynamics. Take necessary actions and reasonable actions to ensure the safety of students, materials and school equipment. Collect and correct students' papers and assignments according to the procedures of the school. Hand out instructional materials to students and make sure that they are handled with care.
- Adapted instructional materials to meet diverse learning needs and styles.
- Maintained classroom discipline and fostered a positive learning environment.
Probation Officer
2 Years 4 Months- Supervised 286 adult probationers, monitored compliance with legal conditions, and promoted rehabilitation.
- Supervised probationers to ensure compliance with court mandates and rehabilitation plans.
- Conducted regular assessments to evaluate progress and identify support needs.
- Developed individualized case management plans focused on reducing recidivism rates.
Program Facilitator and Team Leader, Probation Officer
6 Years- Facilitated Anger Management and Domestic Violence Intervention program, enhancing coping strategies for inmates and probationers.
- Managed specialized caseload of 250 to 400 adult and youth probationers, addressing substance abuse, anger management, and domestic violence. Compiled reports, testified in court, and recommended conditional release or confinement. Ensured compliance with probation conditions and documented progress, reporting directly to judges in State and Superior Courts in Fulton County, Atlanta.
- Facilitated training programs for participants, ensuring adherence to legal and regulatory standards.
- Coordinated with stakeholders to identify program goals and measure success outcomes effectively.
Education
Bachelor's Degree of Science - Psychology
Skills
Data analysis
Problem-solving
Attention to detail
Excellent communication
Teamwork and collaboration
Customer service
Flexible and adaptable
Dependable and responsible
Time management
Multitasking
Critical thinking
Positive demeanor
Trainings
- CPR/AED
- SAMA Risk Management - Focused on presenting aggression from becoming physically harmful
- Culture, Development, Trauma, and Socio-Cultural Responsive Interventions with Youth Ages 7 and Older
- Adverse Childhood Experience (ACES)
Timeline
Site Coordinator
Communities In Schools, Cis
10.2023 - CurrentRead More
Case Manager
St PJ's Children's Home
04.2022 - 08.2023Read More
IEP Clerk
Manor View Elementary
12.2019 - 12.2021Read More
Substitute Teacher
Anne Arundel Public School
05.2019 - 12.2021Read More
Probation Officer
Henry County Sentence Enforcement
07.2016 - 11.2018Read More
Program Facilitator and Team Leader, Probation Officer
Judicial Correction Services
01.2010 - 01.2016Read More
Pontifical Catholic University of Ponce
Bachelor's Degree of Science from Psychology
Read More