Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Elizabeth Olivas

Phoenix

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

12
12
years of professional experience

Work History

Spanish Escalations Specialist

Amazon
10.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.


PERSONAL LOAN SPECIALIST

Discover Bank LLC
05.2023 - Current
  • As a personal Loan specialist I speak to customers in regards to qualifying for a personal/debt consolidation loan
  • I screen every person and assess their credit history and status and make a lending decision
  • Multitasking through multiple systems and windows and educating the customer on loan details is my primary skill in this role
  • Delivering excellent customer service is a must.I work with large quantities of money and very private information on a daily basis and I make sure I protect this information as well

AUTONOMOUS VEHICLE OPERATOR

Cruise/Actalent
09.2020 - 02.2023
  • Operate self-driving vehicles and test drive them to make sure the system is operating properly
  • Monitor multiple software systems with constant focus
  • Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations
  • Complete daily reports and document

LEASING CONSULTANT/ASSISTANT PROPERTY MANAGER

Greystar Property Management
07.2020 - 10.2021
  • Answering phone calls and resolving residents' issues and answering their questions
  • Submitting work orders and communicating with the maintenance team to complete them in a timely manner
  • I worked with Onesite and a bit of Yardi to complete the work required
  • Touring people who are interested in the community is part of my job as well
  • Marketing and promoting our community and pricing, as well as completing renewals and new leases

P&C SALES COMPLIANCE ANALYST

Clearlink Technologies
03.2016 - 04.2019
  • As a Sales compliance Analyst I listen to over 100 sales calls a week that employees take for the company and I assess every call to make sure that every sale is sold properly and there were no alternative methods taken
  • I make sure all the proper steps and sales process is followed as directed and give a score and any coaching opportunities
  • I would communicate with the employees on their score and what was done well and any areas of opportunity for future reference
  • Auditing the calls and making sure that the company's integrity is not at risk is a part of my everyday duties

MEDICAL RECEPTIONIST

Westside Institute for Women's Health
04.2018 - 03.2019
  • Tend to patient needs, Collect patient past due balances
  • Urinalysis/Urine Cultures, Verification of insurances, Authorization of codes, Answer phones and take messages
  • Schedule/Reschedule/Cancel appointments, Maintain examination rooms, Print/Copy/Scan, File papers, Inventory, Send out lab work

TECHNICAL SUPPORT REPRESENTATIVE

Asurion
10.2015 - 05.2016

MEDICARE SPECIALIST

General Dynamics
07.2015 - 10.2015

MEDICAL RECEPTIONIST

Allergy Partners
03.2013 - 05.2013

Education

MEDICAL ASSISTANT PROGRAM - MEDICAL ASSISTANT

Western Technical College
El Paso, TX
07.2013

HIGH SCHOOL DIPLOMA -

Del Valle High School
El Paso, TX
06.2010

Skills

  • Effective Communications
  • Proficient in Microsoft Office
  • Proficient in Microsoft Word
  • Advanced Excel Proficiency
  • Technical Proficiency
  • Efficient Typing
  • Accurate Data Entry
  • Client Support Expertise
  • Property Management
  • Microsoft Outlook
  • Word Processing
  • Advanced Problem Resolution
  • Financial Database Analysis

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Spanish Escalations Specialist

Amazon
10.2023 - Current

PERSONAL LOAN SPECIALIST

Discover Bank LLC
05.2023 - Current

AUTONOMOUS VEHICLE OPERATOR

Cruise/Actalent
09.2020 - 02.2023

LEASING CONSULTANT/ASSISTANT PROPERTY MANAGER

Greystar Property Management
07.2020 - 10.2021

MEDICAL RECEPTIONIST

Westside Institute for Women's Health
04.2018 - 03.2019

P&C SALES COMPLIANCE ANALYST

Clearlink Technologies
03.2016 - 04.2019

TECHNICAL SUPPORT REPRESENTATIVE

Asurion
10.2015 - 05.2016

MEDICARE SPECIALIST

General Dynamics
07.2015 - 10.2015

MEDICAL RECEPTIONIST

Allergy Partners
03.2013 - 05.2013

HIGH SCHOOL DIPLOMA -

Del Valle High School

MEDICAL ASSISTANT PROGRAM - MEDICAL ASSISTANT

Western Technical College
Veronica Elizabeth Olivas