Veronica Esteban
Escondido,CA
Summary
Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.
Professional hospitality worker with keen focus on delivering exceptional customer service and ensuring vehicle security. Known for ability to adapt to dynamic situations and maintain high level of service quality. Reliable team player who excels in collaborative settings and consistently meets performance goals.
Overview
3
3
years of professional experience
Work History
Valet Attendant
Leonardo Marmentini
11.2023 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Cashier Team Lead
Phil's BBQ
03.2022 - 11.2023
- Thoroughly cleaned up to 2 establishments, including rooms, lobbies, lounges and restrooms to maintain an organized and welcoming environment
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Gas Station Clerk
Mobil Gas Station
09.2021 - 11.2022
- Monitored children's safety and well-being to prevent accidents and falls
- Discussed household rules, children's progress and routines with parents to foster a stable and structured environment
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Gas Station Customer Service Representative
Arco Am/Pm
05.2022 - 10.2022
- Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
- Actively participated in ongoing training opportunities; staying current on industry trends/best practices.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
- Maintained accurate records of fuel deliveries, preventing inventory discrepancies or shortages.
- Developed strong rapport with regular customers; fostering long-term relationships beneficial to the business.
Education
High School Diploma -
San Pasqual High School
Escondido, CAMBA - Finance & Accounting
Palomar College
San Marcos, CA05-2028
Skills
- Communication
- Focused and detail-oriented
- Highly dependable
- Fast learner
- Able to adopt
- Effective problem solving
- Professional appearance
- Patience and composure
- Navigation proficiency
- Adaptability
- Time management abilities
Community Service
- Teacher's assistant / Recycling club
- St. Mary's Catholic Church Hospitality Events.
- Community service programs for Teens
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Valet Attendant
Leonardo Marmentini
11.2023 - Current
Gas Station Customer Service Representative
Arco Am/Pm
05.2022 - 10.2022
Cashier Team Lead
Phil's BBQ
03.2022 - 11.2023
Gas Station Clerk
Mobil Gas Station
09.2021 - 11.2022
High School Diploma -
San Pasqual High School
MBA - Finance & Accounting
Palomar College
Similar Profiles
GERGO SZVORENGERGO SZVOREN
Operations Manger at Leonardo Royal St Paul’sOperations Manger at Leonardo Royal St Paul’s
Mary Abena GyinayeMary Abena Gyinaye
Personal Support Worker(Nursing Home) at Villa Leonardo GambinPersonal Support Worker(Nursing Home) at Villa Leonardo Gambin
ANDREA MIGNOGNAANDREA MIGNOGNA
Tirocinante infermiere at Fondazione Leonardo per le Scienze Mediche ETSTirocinante infermiere at Fondazione Leonardo per le Scienze Mediche ETS