Veronica Thomspon
Medford,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
01.2022 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Maintained inventory control through regular stock checks, minimizing discrepancies and optimizing supply levels.
- Trained new pharmacy technicians on operational procedures and customer service practices.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician Trainee
Walgreens
02.2021 - 01.2022
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Front End Team Lead
Sam's Club
06.2019 - 02.2020
- Managed escalated issues, ensuring timely resolutions and maintaining service standards.
- Analyzed customer feedback to identify trends and suggest process improvements.
- Collaborated with cross-functional teams to streamline service processes and enhance communication.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Health Care Administration
Suffolk County Community College
Selden, NYHigh School Diploma -
Patchogue-Medford Highschool
Patchogue, NY06-2017
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Team collaboration
- Workflow optimization
- Regulatory compliance
- Time management
- Multitasking and organization
- Empathy and patience
Certification
- PTCB License -
Expiration Date: 06/30/2026
Certification #: 30202238
Certification Status: Active
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
01.2022 - Current
Pharmacy Technician Trainee
Walgreens
02.2021 - 01.2022
Front End Team Lead
Sam's Club
06.2019 - 02.2020
No Degree - Health Care Administration
Suffolk County Community College
High School Diploma -
Patchogue-Medford Highschool