VERONICA FARESE
Windermere,Florida
Summary
Dynamic and detail-oriented professional with experience excelling in customer service and conflict resolution. Bilingual in English and Spanish, I effectively managed complex inquiries while ensuring compliance. Proven ability to build strong relationships and enhance client satisfaction through exceptional communication and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Smoothie Bar Associate
Tru Nature Juice Bar
Wyndmere, Florida
10.2024 - Current
- I worked in close collaboration with team members to ensure customers received high-quality service.
- I worked quickly while maintaining attention to detail, especially during peak hours when customers are lined up and orders need to be prepared in a timely manner.
- I ensured all bowls and smoothies are made to the same high standard for quality, taste, and presentation.
- I ensured that the workstation is well-stocked with necessary ingredients throughout the shift, and restock supplies as needed.
- Regularly, I cleaned workstations, blenders, counters, and equipment to ensure a hygienic and safe environment. This included wiping down surfaces, washing dishes, and sanitizing equipment.
- I resolved escalated customer complaints to maximize satisfaction and loyalty.
Provider Operations Coordinator
ReachLink
Boca Raton, Florida
02.2022 - Current
- I provided exceptional customer service by promptly addressing inquiries and resolving issues through phone, email, and chat
- I effectively managed customer complaints while maintaining professionalism and developed a thorough understanding of our products to offer accurate support
- I documented all interactions in the company database to facilitate clear communication across departments and conducted follow-ups to ensure customer satisfaction
- As the primary contact for healthcare providers, I built strong relationships while investigating and resolving patient care, billing, and service delivery issues, monitoring progress until resolution, and gathering feedback for continuous improvement
- Additionally, I managed medical service charges in the billing system, ensured coding accuracy (CPT, ICD-10), and submitted insurance claims electronically
- I followed up on claims, addressed rejections, posted payments, and generated patient statements while ensuring compliance with healthcare regulations, including HIPAA
Veterinarian Receptionist
Central Animal Hospital
Boca Raton, Florida
07.2021 - 01.2022
- I coordinated the patient check-in and check-out processes to ensure a smooth experience for clients
- I managed incoming calls and inquiries, directed them appropriately, and scheduled appointments to optimize operations
- I updated patient files and medical records while ensuring confidentiality and compliance with privacy regulations
- Additionally, I assisted veterinarians and technicians with patient handling and procedure preparation, contributing to high standards of care
Education
BA - Communications
University of Central Florida
Orlando, FL01-2026
AA - Human Services
Palm Beach State College
Boca Raton, FL01.2021
Law School -
Xavierian Pontifical University
Cali, Colombia01.2018
Skills
- Bilingual (English and Spanish)
- Problem-solving
- Trustworthy Performance
- Customer service
- Attention to detail
- Organizational skills
- Behavioral health experience
- Mental healthcare experience
- Proficient in CRM software
- Computational skills
- Leadership
- Active listening
- Effective communication
- Conflict resolution
- Fitness knowledge
- Nutrition knowledge
Certification
- NASM Certified Personal Trainer.
- NASM Nutrition Certification.
Volunteer Experience
- Volunteer at animal shelters (Good Karma, Big Dog Ranch Rescue, Everglades Angels, Villa Lorena Sanctuary, Orange County Animal Services).
- Volunteer at World Games.
- Volunteer at TECHO non-profit organization.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Smoothie Bar Associate
Tru Nature Juice Bar
10.2024 - Current
Provider Operations Coordinator
ReachLink
02.2022 - Current
Veterinarian Receptionist
Central Animal Hospital
07.2021 - 01.2022
BA - Communications
University of Central Florida
AA - Human Services
Palm Beach State College
Law School -
Xavierian Pontifical University
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