Veronica Feliciano
Poinciana,FL
Summary
Seeking a medical office position that offers growth opportunities and allows for cultivating a positive image through effective and courteous communication with patients. Committed to delivering exceptional service, aiming to contribute to the overall success of the organization while continuously expanding skills and knowledge in the medical field. Eager to make a meaningful impact and contribute to the delivery of high-quality patient care.
Overview
13
13
years of professional experience
Work History
Front Desk Lead/Optometric Technician/Ordering Desk
Eyecare Professionals
Lantana, FL
01.2021 - Current
- Provide a pleasant experience for all patients
- Perform administrative tasks such as answering phones, scheduling patients, verifying medical/vision insurances, collecting payments, sending insurance claims, scheduling shifts, delegating tasks, and leading the front desk staff
- Assist optometrist with examination & maintained patient information on Exam Writer
- Assist with patient history and perform preliminary examination of patient such as visual acuity, visual field testing, auto refraction and OCT (Optical Coherence Tomography)
- Ordered, shipped and received optical lens and frame orders
- Communicate with lens labs and frame manufacturers and filed insurance claims
- Troubleshoot any discrepancies with eyewear orders and Phone support.
Medical Secretary/Front Desk
Boca Eye Associates
Boca Raton, FL
01.2018 - 01.2021
- Assisted patients in scheduling labs & diagnostic imaging
- Acquired patient referrals for office visit & diagnostic imaging
- Answered high volume/multiple lined phones
- Scheduled patient appointments
- Notified patients of all biopsy/culture/imaging results
- Check-in & check-out
- Verified and documented all insurance coverage.
Medical Assistant/Receptionist
Dr. Russel S. Glaun
Boca Raton, FL
01.2017 - 01.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and assisted doctor in exam room for small procedures, surgeries & office visits.
- Triaged patients
- Read and transfer all biopsy/culture results for doctor.
- Clean instruments using autoclave.
Front Desk Receptionist
Sibia Eye Institute
Boynton Beach, FL
01.2012 - 01.2016
- Greeted patients
- Answered high volume calls
- Scheduled patient appointments
- Check-in & Check-out
- Verified and documented all insurance coverage
- Prepared charts by scanning documents & entering data into EMRDRAFT.
Education
Certified Medical Assistant -
Med-Vance Institute
Palm Springs, FLPhlebotomy -
Medical Training of the Palm Beaches
West Palm Beach, FL01.2021
High-school Diploma -
Forest Hill DBIA
West Palm Beach, FL01.2009
Skills
- Very affective in multi-tasking
- Outstanding interpersonal & communication skills
- Ability to prioritize task and complete work in timely manner
- Computer proficiency
- Posses ability to learn quickly and effectively
Timeline
Front Desk Lead/Optometric Technician/Ordering Desk
Eyecare Professionals
01.2021 - Current
Medical Secretary/Front Desk
Boca Eye Associates
01.2018 - 01.2021
Medical Assistant/Receptionist
Dr. Russel S. Glaun
01.2017 - 01.2018
Front Desk Receptionist
Sibia Eye Institute
01.2012 - 01.2016
Certified Medical Assistant -
Med-Vance Institute
Phlebotomy -
Medical Training of the Palm Beaches
High-school Diploma -
Forest Hill DBIA