Veronica Fisher
Battle Creek,MI
Summary
Dynamic professional with a proven track record at PNC Bank, excelling in troubleshooting and customer service. Enhanced operational efficiency by swiftly resolving technical issues and improving user experience. Recognized for meticulous documentation and effective team collaboration, driving productivity and customer satisfaction in high-pressure environments.
Overview
11
11
years of professional experience
Work History
OLB TECH
PNC Bank
09.2020 - 05.2025
- Maintained operational efficiency by troubleshooting technical issues with banking systems and equipment.
- Assisted customers in navigating online banking platforms, enhancing user experience and satisfaction.
- Executed routine maintenance on ATMs and network devices to ensure optimal functionality and uptime.
- Collaborated with team members to streamline workflow processes, reducing turnaround times for service requests.
- Provided technical support for software applications used in daily banking operations, improving staff productivity.
- Documented and reported system malfunctions to improve responsiveness and reduce downtime for critical services.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Server Assistant
Buffalo Wild Wings
04.2017 - 06.2020
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure optimal guest experience.
- Collaborated with kitchen staff to expedite food preparation and service during peak hours.
- Supported inventory management by restocking supplies and monitoring usage levels regularly.
- Trained new team members on service protocols and restaurant standards for consistency.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Lawn Care
Upstons Lawn Care
03.2014 - 02.2017
- Collaborated with lawn care professionals to develop efficient strategies for tackling challenging leaf raking projects, optimizing team performance.
- Maintained healthy lawns by providing comprehensive lawn care services such as mowing, edging, fertilizing, aerating, seeding, and pest control management.
- Performed minor repairs on mower and other lawn care equipment to maintain working order.
- Implemented environmentally friendly practices in lawn care treatments whenever possible without sacrificing quality or effectiveness.
Education
Diploma - General Studies
Christian Cornerstone
Georgia 09.2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Team Training
- Issue resolution
Timeline
OLB TECH
PNC Bank
09.2020 - 05.2025
Server Assistant
Buffalo Wild Wings
04.2017 - 06.2020
Lawn Care
Upstons Lawn Care
03.2014 - 02.2017
Diploma - General Studies
Christian Cornerstone
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