Veronica Flores
Salinas,CA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
Salinas, CA
02.2020 - 05.2021
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Maintained clean, safe and well-organized patient environment.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
intake enrollment clerk
Ywca Contra Costa
Martiniez, CA
05.2019 - 03.2020
- Schedule and conduct tours and intake interviews
Maintain and manage waitlists - Enter or assign entry of family data in database
- Produce monthly enrollment and scheduling reports for Executive Director and Program Coordinators
- Create and ensure supply of enrollment packets
- Participate in creating the center’s annual budget and support the Finance Director in monitoring monthly expenses, notifying the administrative team of irregularities or concerns
- Understand budget revenue based on enrollment projections and work to meet the financial projections each month. Ongoing communication with the Executive Director to ensure enrollment budget projections are met.
- Regularly visit classrooms and consult with teachers and the Program Coordinators to manage placement and transitions of children in the early learning program
- Field parent concerns and work with families, teachers, program coordinators and administrators to achieve positive outcomes
- Maintain resources for families with special needs or in crisis.
- Maintain or assign maintenance of parent e-mail lists
Adminsitrative Assitant
Work Source Oregon
Medford, Oregon
01.2018 - 03.2019
- acknowledge and greet clients
- Collate and distribute mail.
- Prepare communications, such as memos, emails, invoices, reports and other correspondence.
- Taking and delivering messages.
- Keeping an inventory of office supplies and ordering new materials as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Assist case worker distribute food and transportation vouchers
- Help clients in the resource room that needed support using internet, computers, faxing, copies.
- Assist in workshops on resumes and networking.
Dental Receptionist
Western Dental
Imperial, CA
05.2016 - 02.2018
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
No Degree - Medical Billing And Coding
Lauraus College
Los Angeles, CA06.2018
Skills
- Communication (written and verbal)
- Prioritization and problem-solving
- Organization and planning
- Attention to detail
- Customer service
- Phone Etiquette
- Discretion
Timeline
IHSS Care Provider
IHSS In Home Support Services
02.2020 - 05.2021
intake enrollment clerk
Ywca Contra Costa
05.2019 - 03.2020
Adminsitrative Assitant
Work Source Oregon
01.2018 - 03.2019
Dental Receptionist
Western Dental
05.2016 - 02.2018
No Degree - Medical Billing And Coding
Lauraus College