Veronica Flores
El Paso
Summary
Dynamic caregiver with extensive experience, ensuring safety and compliance in high-pressure environments. Bilingual in English and Spanish, I excel in communication and problem-solving, consistently delivering exceptional care and support to vulnerable populations. Proven ability to multitask and maintain high standards of service in challenging situations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Caregiver
LUKE/CCMS
El Paso
03.2024 - Current
- Company Overview: (Coastal Clinical Management Services)
- Caregiver/Monitor US Customs Border Patrol
- Observing and encouraging adherence to safety rules and head guidelines
- Maintain a safe environment for unaccompanied Alien Children (UAC) and Family units (FMU)
- Assist with the general care of children performed at a level of quality and according to Industry Safety standards commensurate with those required of caregivers employed at state licensed daycare facilities
- Escort detainees when they arrive into the facility, and are in charge of feeding and showering them
- Vigilant of any medical emergencies or any problems that may arise
- Ability to handle multiple priorities in a fast paced environment with multiple collaborators
- (Coastal Clinical Management Services)
Driver
Premier Non- Emergency Medical Transport
El Paso
02.2023 - 12.2024
- Transporting elderly, youth, and wheelchair users with oxygen to their medical appointments around El Paso, Canutillo, Horizon and Tornilllo areas
- Ensure that patients with special needs like those who are wheelchair-bound or require oxygen receive the necessary assistance during transport
- Communicates well with patients, caregivers, and healthcare providers to provide continuous service
- Collect monthly reports on activities, data entry, and miscellaneous
- Ensure proper documentation of operations, incidents, and improvements for future reference
- Track fuel and maintenance expenses, ensuring that vehicles are being properly maintained within budget
- Plan for unexpected situations, such as vehicle failures, inclement weather, or emergency medical needs, ensuring that alternative arrangements are in place
- Understanding of vehicle maintenance and safety checks
Driver
Uber Driver/Uber eats
El Paso
01.2017 - 09.2022
- Transporting People to their destination
- Basic understanding of technology, software, and mobile applications
- Use the Uber app’s navigation system to find the most efficient route to the passenger’s destination
- Verify Order and Double-check orders for accuracy, ensuring that all items are included and correct before leaving the pickup location
- Ensure that deliveries are made within the estimated time frame, respecting the delivery window to enhance customer satisfaction
- Be flexible and prepared to drive in varying weather conditions, ensuring deliveries are made safely even in bad weather
- Follow any customer requests for delivery, such as leaving the food at the door or handing it to the customer personally
- Handle tips given by customers, which may be included in the app or given directly
- Making sure fragile items are handled carefully
Cashier
Speaking Rock Entertainment Center
El Paso
01.2020 - 03.2020
- Cashier, money handler
- Food preparation
- Counting food inventory
- Delivering food to customers
Cash Ops
Speaking Rock Entertainment Center
El Paso
05.2019 - 01.2020
- Calculating totals for customers vouchers and paying out cash
- Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary
- Verifies identification of customers requesting jackpots
Shipping and receiving (TEMP Services)
Inventec
El Paso
10.2012 - 06.2015
- Verify and keep records on incoming and outgoing shipments and prepare items for shipment
- Compare identifying information and count weight items of incoming and outgoing shipment to verify information against the packing list
- Accurately fulfill orders by picking items from shelves and preparing them for shipment
- Examine outgoing shipments to ensure shipments meet specifications
- Operate forklift to convey shipments from shipping and receiving platform to storage on work
Traffic Clerk (TEMP Services)
Philips Lighting
El Paso
01.2007 - 11.2010
- Monitor incoming repair and credits for a particular customer
- To ensure min and max levels of inventory are available to meet
- Work with customers in any incoming discrepancies of returns for credits or repair on incorrect part numbers and quantities
- Verifying products return from customer –checking for on each unit
Mailroom Clerk
Emdeon
El Paso
01.2005 - 11.2006
- Sort and open mail according to existing guidelines
- Sort and scan packages
- Keep working area clean and organized
- Sock supplies needed for the mail room
School Volunteer
Ysleta Elementary School
El Paso
08.2003 - 09.2005
- Accompanying children in school trips as a chaperon
- Helping lunch staff serve meals
- Maintained safe, controlled environment to promote students focus on eating and good behavior
- Reduced accidents by instructing students on proper safety techniques while crossing streets
Restaurant Owner
Kala’s Restaurant
Ciudad Juárez
02.2000 - 12.2002
- Food preparation
- Counting, ordering and restocking inventory
- Customer Service
- Cashier/ Money handler
- Delivering Food to customers
- Maintaining a clean and sanitized environment
Education
GED -
Skills
- Computer Skills
- Customer Service
- Problem Solving
- Multitasking
- Paperwork management
- Self Control
- Adaptability to different conditions
- Conflict resolution
- Hospitality
- Bilingual English/Spanish
- Excellent Communication Skills
- Ability to work with minimal supervision
- Able to take initiative
- Child care
- Team Work
Certification
- PIV Card
- Security Clearance
- Private Security Level II and Level III
- Handcuff and Shotgun Training
- Forklift Certified
- GED
Timeline
Caregiver
LUKE/CCMS
03.2024 - Current
Driver
Premier Non- Emergency Medical Transport
02.2023 - 12.2024
Cashier
Speaking Rock Entertainment Center
01.2020 - 03.2020
Cash Ops
Speaking Rock Entertainment Center
05.2019 - 01.2020
Driver
Uber Driver/Uber eats
01.2017 - 09.2022
Shipping and receiving (TEMP Services)
Inventec
10.2012 - 06.2015
Traffic Clerk (TEMP Services)
Philips Lighting
01.2007 - 11.2010
Mailroom Clerk
Emdeon
01.2005 - 11.2006
School Volunteer
Ysleta Elementary School
08.2003 - 09.2005
Restaurant Owner
Kala’s Restaurant
02.2000 - 12.2002
GED -
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