Veronica Fredericks
Mount Carroll,IL
Summary
Dedicated and adaptable professional with a proactive attitude. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service. Devoted to giving every customer a positive and memorable experience. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
15
15
years of professional experience
Work History
CSA
TBK Bank
Savanna, IL
06.2022 - Current
- Received and counted daily inventories of cash, drafts and checks.
- Performed special services for customers, ordering bank cards and checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Opened new checking and savings accounts
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Entered transactions into computer and issued customer receipts.
- Adhered to financial services security and audit procedures.
Waitress, Cashier, Cook
Kountry Kettle
Savanna, IL
09.2020 - 06.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Cook
Charlie's 2
Mount Carroll, IL
12.2017 - 09.2020
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Replenished food items from inventory and rotated ingredients.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Distributed food to service staff for prompt delivery to customers.
Co Manager
KFC Taco Bell
Savanna, IL
07.2009 - 11.2015
- Directed recruitment, hiring, and training of new staff members.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored daily operations to ensure efficient workflow.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained inventory levels by ordering supplies and tracking sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Savanna High School
Savanna, IL05-1998
Skills
- Friendly, positive attitude
- Customer service
- Multitasking
- Decision-making
- Excellent communication
- Clerical support
- Good Telephone Etiquette
- Organization
- Organizational skills
- Flexible and adaptable
Timeline
CSA
TBK Bank
06.2022 - Current
Waitress, Cashier, Cook
Kountry Kettle
09.2020 - 06.2022
Cook
Charlie's 2
12.2017 - 09.2020
Co Manager
KFC Taco Bell
07.2009 - 11.2015
High School Diploma -
Savanna High School
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