Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Garcia

Brownsville

Summary

Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.

Overview

15
15
years of professional experience

Work History

Home Health Provider

Abundant Life
Brownsville
01.2014 - 07.2023
  • Company Overview: Home Health
  • Work with senior and disabled citizens providing help on their everyday needs, from cooking, laundry, personal care, doctors appointments, doctors visits, personal hygiene, giving them their medication and making sure they are stable and well taken care of.
  • Home Health
  • Assisted patients with daily living activities such as bathing, grooming and eating.
  • Collaborated with other healthcare professionals to coordinate patient care plans.

Human Resources Shared Services Specialist

MGM International Resorts
Las Vegas
01.2013 - 01.2014
  • Company Overview: HR Shared Services
  • Benefits inquiries
  • Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility.
  • Partners with other employees or departments to bring rapid resolution to cases.
  • Assists managers and employees on personnel procedures.
  • Initiates status reports to the inquirer when delays occur in responding to an inquiry, as required.
  • Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.
  • Answering questions on different subjects.
  • Keying mass data changes and mass uploads.
  • Answer common questions and resolve issues.
  • Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings and performance planning.
  • HR Shared Services
  • Maintained confidential personnel files as required by law or organizational policy.
  • Assisted with the administration of employee benefit plans, including health insurance, retirement savings accounts, tuition reimbursement programs.
  • Provided assistance to employees regarding Human Resources policies and procedures.
  • Resolved employee inquiries related to benefits, compensation, and other HR topics.
  • Collaborated with department heads on special projects related to Human Resources Shared Services activities.

Administrative Assistant 1

Aria Resort and Casino
Las Vegas
01.2009 - 01.2010
  • Company Overview: (Las Vegas, Nevada)
  • Answer multi-line telephone and perform filing as directed.
  • Provide assistance to employees in filling out salary advance forms and submits to management for approval.
  • Request Logon Service Requests (LSR) for new hires requiring computer access.
  • Prepare and print all Housekeeping Department reports.
  • Participate in processes that encompass the Company's diversity commitment.
  • Prepare and distribute departmental reports; ensure its accuracy and completeness on a daily basis.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guests satisfaction.
  • (Las Vegas, Nevada)

Education

Real Estate License - Real Estate

Champion School of Real Estate
Houston, TX
02-2004

National University - Business Administration

National University
San Diego, CA
12-1988

Private Pilot License -

Hunt Pan Am Aviation School
Brownsville, TX
12-1983

Graduate -

Brownsville High School
Brownsville

Skills

  • Fully bilingual (English/Spanish)
  • Conflict resolution
  • Customer resolution
  • Microsoft Office Professional
  • G-Suites Proficient
  • Kronos
  • Workday
  • Time management
  • Communication skills
  • Team collaboration
  • Payroll administration
  • Benefits administration
  • Data entry
  • Employee relations
  • HR policies
  • Microsoft Excel
  • Report generation
  • Customer service
  • Problem resolution
  • Attention to detail
  • Confidentiality management

Languages

Spanish
Native/ Bilingual

Timeline

Home Health Provider

Abundant Life
01.2014 - 07.2023

Human Resources Shared Services Specialist

MGM International Resorts
01.2013 - 01.2014

Administrative Assistant 1

Aria Resort and Casino
01.2009 - 01.2010

Real Estate License - Real Estate

Champion School of Real Estate

National University - Business Administration

National University

Private Pilot License -

Hunt Pan Am Aviation School

Graduate -

Brownsville High School

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