Veronica Garcia
Racine
Summary
Dynamic and results-driven professional with extensive experience at Racine Country Club, specializing in specialty drink creation and food safety training. Proven track record in enhancing customer satisfaction through exceptional service and effective team mentorship. Adept at managing inventory and optimizing operational efficiency in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender Trainer
Racine Country Club
04.2022 - Current
- Crafted and served cocktails, ensuring quality and presentation standards met.
- Managed inventory levels, restocking supplies to minimize downtime.
- Assisted in training new staff on bar procedures and customer service.
- Ensured cleanliness of bar area, adhering to health and safety regulations.
- Maintained accurate cash handling during shifts, ensuring financial accountability.
- Developed knowledge of wine and spirits to enhance customer recommendations.
- Collaborated with team members to streamline service processes during high-volume events.
Store Manager
Connect Cell - US Cellular Authorized Agent
01.2014 - 06.2016
- Led team to achieve sales targets through effective training and performance management.
- Developed and implemented operational procedures to enhance customer service experiences.
- Analyzed inventory levels and optimized stock management to reduce costs and improve efficiency.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Mentored staff in product knowledge, resulting in improved customer engagement and satisfaction.
- Collaborated with marketing teams to execute promotional campaigns that increased foot traffic.
- Resolved customer complaints swiftly, fostering a positive shopping environment and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Bartender
Racine Country Club
05.2009 - 12.2013
- Crafted unique cocktails and beverages to enhance guest experiences.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of bar area for operational efficiency.
- Trained and mentored new staff on bartending techniques and club policies.
- Developed seasonal drink menus based on member preferences and trends.
- Managed inventory levels, ensuring availability of key ingredients and supplies.
Education
Associate of Science -
Milwaukee Area Technical College
Milwaukee, WISkills
- Specialty drink creation
- Performance skills
- Food safety training
Certification
ServSafe certificate
Timeline
Bartender Trainer
Racine Country Club
04.2022 - Current
Store Manager
Connect Cell - US Cellular Authorized Agent
01.2014 - 06.2016
Bartender
Racine Country Club
05.2009 - 12.2013
Associate of Science -
Milwaukee Area Technical College