Veronica Garcia
Overview
7
7
years of professional experience
Work History
COMMERCIAL P&C CLAIMS ASSISTANT
Alaska National Insurance / CopperPoint Insurance
Phoenix, Arizona
02.2026 - Current
- Manage claim intake, documentation, and organization of files for auto, property, and general liability claims, ensuring thorough processing and compliance.
- Review claim documentation including police reports, invoices, and repair estimates for completeness and accuracy.
- Oversaw all auto glass claims, coordinating repair/replacement schedules, processing payments, and adjusting claims to facilitate timely resolutions.
- Update claim files in Guidewire and ClaimCenter, maintaining accurate records and contributing to streamlined claims processing.
SERVER
OHSO Brewery & Distillery
Phoenix, USA
09.2024 - Current
- Create exceptional customer experiences by providing friendly, attentive, and personalized service, ensuring customer satisfaction and loyalty.
- Manage multiple priorities and tasks under pressure with an organized approach, ensuring timely response to customer needs.
- Handle challenging customer situations with empathy and professionalism, resolving issues to sustain positive relationships and trust.
CONTACT CENTER REPRESENTATIVE
CopperPoint Insurance Companies
Phoenix, USA
03.2025 - 02.2026
- Handled high volume of inbound calls daily, utilizing empathy, patience, and professionalism to enhance caller experience and resolve inquiries effectively.
- Provided clear and accurate information regarding claim status, state regulations, and next steps— reducing confusion for callers navigating the workers' comp process.
- Acted as the primary point of contact for employees and employers, providing guidance on workers' compensation claims, benefits, reporting procedures, and required documentation to clarify and maintain compliance.
SERVER & CERTIFIED TRAVELING TRAINER
Postino Wine Café
Phoenix, USA
09.2019 - 09.2024
- Delivered exceptional customer service by promptly understanding and addressing client needs, enhancing overall satisfaction.
- Demonstrated reliability and punctuality, ensuring consistent high-quality service that exceeded customer expectations.
- Facilitated team development by training on product updates, fostering collaboration and efficiency.
Skills
- Claim management
- Records management
- Managing records
- Claims documentation
- Filing organization
- Claims processing
- Verbal and written communication
Accomplishments
- CopperPoint "Employee Spotlight 2026" - Received recognition for high achievements made within the 1st year.
Timeline
COMMERCIAL P&C CLAIMS ASSISTANT
Alaska National Insurance / CopperPoint Insurance
02.2026 - Current
CONTACT CENTER REPRESENTATIVE
CopperPoint Insurance Companies
03.2025 - 02.2026
SERVER
OHSO Brewery & Distillery
09.2024 - Current
SERVER & CERTIFIED TRAVELING TRAINER
Postino Wine Café
09.2019 - 09.2024