Veronica Garza-Martinez
Waco,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
BWH Management / Benafix
Waco, TX
10.2016 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Supervisor
EMSI
Waco, TX
07.1988 - 03.2016
- Directed and supervised team of 17 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
3742 Keypunch Certification - Keypunch
McLennan Community College
Waco, TX09-1978
Skills
- Data Entry
- Appointment Scheduling
- Account updating
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- High-energy attitude
- Problem-solving abilities
- Adaptive team player
- Payment Processing
- Spreadsheets
- Positive and professional
- Client Relations
- Product Knowledge
- Documentation
- Follow-up skills
Timeline
Customer Service Representative
BWH Management / Benafix
10.2016 - 02.2024
Supervisor
EMSI
07.1988 - 03.2016
3742 Keypunch Certification - Keypunch
McLennan Community College
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