Veronica Gherardi

Launched and developed my own skincare brand, focused on high quality, result driven beauty products. Oversaw all aspects of brand creation, from products formulation and packaging design to marketing and business development, combining my passion for skincare with entrepreneurial vision.

• Managed the purchase and sale of own real estate holdings for a family business

• Monitored front desk staff to ensure they met customer service standards.
• Developed and implemented strategies to improve customer satisfaction.
• Coordinated with housekeeping staff regarding room availability and occupancy levels.
• Conducted regular audits of all front desk operations.
• Trained new hires on procedures, policies, and customer service expectations.
• Resolved guest complaints in a professional manner.
• Managed team of front desk agents, supervising personnel in issue resolution.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Supervising overall hotel operations in the absence of General Manager

• Arranged reservations in restaurants, theaters, museums, and other attractions for clients.
• Created itineraries tailored to guest needs and preferences.
• Responded quickly to guest inquiries via email or telephone calls regarding their requests or concerns.
• Resolved any complaints or issues raised by customers promptly and efficiently.
• Maintained a detailed knowledge of local attractions and amenities in order to provide accurate information to guests.
• Managed multiple tasks while providing excellent customer service at all times.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• During my time at Beacon Hotel, I regularly stepped into leadership and support roles across departments. I managed weekend hotel operations, supervised housekeeping staff and directed the hotel social media presence.

• Maintained detailed records of sales transactions and daily shift reports.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Provided exceptional customer service by anticipating guest needs before they arise.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Provided guidance and support throughout the entire purchasing process from initial search through closing.