Catie Lehman
Chicago,IL
Summary
An outgoing, bilingual people-person with over 5 years of international experience in customer success, onboarding, implementation, account management, education, travel and client-facing roles looking for a new and exciting role in a mission-led, Chicago company.
Overview
17
17
years of professional experience
Work History
ACCOUNT MANAGER/CO-FOUNDER
Mucho Bueno Marketing
09.2022 - Current
- Developed an impressive book of business with multi-million dollar companies through in-person and online sales prospecting.
- Integral part in transforming company from a new start-up to a revenue-generating business in just 1.5 years through perseverance and big-picture thinking.
- Built and strengthened long-lasting customer relationships based on accurate pricing and customer-centric selling.
ENTERPRISE ACCOUNT MANAGER
TopFunnel
01.2022 - 07.2022
- Managed 30 enterprise accounts across the United States generating $1M in annual revenue.
- Led majority of enterprise clients to renew annual contracts through exceptional client care and service.
- Exponentially improved the implementation through building more robust and productive onboarding processes.
- Increased daily usage engagement by 50% through more regular trainings and active communication with new users.
ACCOUNT MANAGER/AUTHORIZED RESELLER
Thryv
11.2019 - 01.2022
- Independently brought 15 new clients to Thyrv through in-person sales prospecting and networking.
- Achieved 85% annual renewal rate through honest sales techniques and following through on all promises post-sale.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
ACCOUNT MANAGER/CO-FOUNDER
A&C Digital (SEO Marketing Masters)
01.2019 - 01.2022
- Developed and implemented marketing strategies that increased brand awareness and customer loyalty.
- Represented the company at industry events, resulting in a significant increase in customer leads.
- Managed all accounts post-sale and always offered the highest quality of customer care and account strategy.
LEAD TEACHER
Westside Neighborhood School
01.2017 - 08.2018
- Planned and implemented different daily activities to enhance overall development at one of Los Angeles's most prestigious charter schools.
- Carried out the school's mission of offering a creative, open-minded, and more modern approach to education.
ESL TEACHER
Colegio Nuestra Señora de Montesión
08.2015 - 06.2016
- Taught dynamic English and music classes in English in a half-private/half-public school in Mallorca, Spain.
- Developed private tutoring business of over 20 students by fostering deep relationships and providing value in regular classes at school.
ESL INSTRUCTOR/MUSIC TEACHER
IES Francisco Umbral II
08.2013 - 06.2015
- Led ESL and music classes in an inner-city public school of Madrid, Spain with no prior educational experience.
- Guided bilingual choir to win first in nationals after never placing before through an intensive year of choral training.
ADMINISTRATIVE ASSISTANT
E.I.V. Amish Country Furniture
07.2006 - 07.2013
- Provided administrative support to multiple departments, including shipping, tax preparation, customer support, & expense reports.
- Data Entry: entered large volumes of data into databases with impeccable accuracy.
- Managed office equipment and supplies.
BOX OFFICE MANAGER
BW Theater Box Office
08.2009 - 05.2013
- Hired, scheduled, and managed a team of 7 employees.
- Managed incoming phone calls and face-to-face interaction with customers and ensured a smooth ticket sales experience.
- Handled cash flow and create weekly/monthly/annual sales reports and verified that all records are correct and quotas were exceeded.
Education
Bachelor of Science - Psychology
Baldwin-Wallace University
Berea, OH05.2013
Skills
- Customer Relationship Management
- Customer Success
- Onboarding & Implementation
- Account Management
- Customer Retention
- SAAS
- B2B Sales
- Word Processing Software
- Microsoft & Google Suite
- Customer Relationship Management (CRM)
- Interpersonal Skills
- Communication
- Adaptability
- Bilingual in Spanish
- 4 Years Of Remote Work Experience
- Administrative Tasks
- Lead Prospecting
- Customer Training
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
ACCOUNT MANAGER/CO-FOUNDER
Mucho Bueno Marketing
09.2022 - Current
ENTERPRISE ACCOUNT MANAGER
TopFunnel
01.2022 - 07.2022
ACCOUNT MANAGER/AUTHORIZED RESELLER
Thryv
11.2019 - 01.2022
ACCOUNT MANAGER/CO-FOUNDER
A&C Digital (SEO Marketing Masters)
01.2019 - 01.2022
LEAD TEACHER
Westside Neighborhood School
01.2017 - 08.2018
ESL TEACHER
Colegio Nuestra Señora de Montesión
08.2015 - 06.2016
ESL INSTRUCTOR/MUSIC TEACHER
IES Francisco Umbral II
08.2013 - 06.2015
BOX OFFICE MANAGER
BW Theater Box Office
08.2009 - 05.2013
ADMINISTRATIVE ASSISTANT
E.I.V. Amish Country Furniture
07.2006 - 07.2013
Bachelor of Science - Psychology
Baldwin-Wallace University