Intake Coordinator III
Open To Work
Veronica Gibson
The University of Rochester
Rochester,NY
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Program Manager
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Rochester, USARochester, NY
Open to relocation:
No
Important To Me
Career advancementPaid time offPaid sick leaveHealthcare benefitsCompany CultureWork-life balance401k match
13
Years of experience
Proactive and dedicated administrative professional with experience coordinating departmental operations and providing direct support to directors and senior staff. Skilled in calendar management, meeting coordination, communication management, record keeping, and project support. Known for exceptional organization, attention to detail, and the ability to manage multiple priorities while maintaining professionalism and confidentiality. Committed to helping executives and teams operate efficiently and achieve organizational goals.
Work History
Intake Coordinator III
3 Years 8 Months- Coordinated intake operations, ensuring accurate and timely collection and management of confidential information.
- Managed scheduling and appointment coordination for clients and staff, maintaining efficient workflow and timely follow-up
- Served as primary point of contact, facilitating communication among clients, providers, and internal departments.
- Maintained accurate records and databases while ensuring compliance with organizational policies and procedures.
- Supported directors and senior staff through report preparation, documentation management, and administrative coordination.
- Identified and implemented process improvements that enhanced efficiency and reduced administrative delays.
Collections Agent/Customer Service Representative
11 Months- Managed accounts receivable, ensuring timely collection of outstanding balances.
- Utilized persuasive negotiation techniques to secure payment arrangements that were mutually beneficial for both the debtor and the company
- Resolved customer inquiries and disputes, enhancing client relationships and satisfaction.
- Maintained confidentiality of sensitive customer information throughout the collections process, adhering to privacy regulations like GDPR or HIPAA
- Maintained high volume of calls and met demands of busy and productive group.
Resident Care Aide
1 Year 9 Months- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored residents' health conditions, documenting changes for nursing staff review.
- Provided daily care and assistance to residents, ensuring their physical and emotional well-being
- Assisted in maintaining a safe and secure environment, following safety protocols and emergency procedures
- Responded promptly to resident alarms and calls for assistance, ensuring their comfort and safety
Receptionist/ Data Entry
1 Year 4 Months- Maintained an organized reception area, ensuring cleanliness and professionalism at all times
- Assisted with administrative tasks such as filing, data entry, and document preparation
- Handled sensitive documents with confidentiality and discretion
- Managed front desk operations and ensured efficient customer service.
- Greeted and welcomed visitors, providing a positive first impression of the company
Receptionist
3 Years 6 Months- Managed a high-volume switchboard, efficiently handling incoming calls and directing them to the appropriate departments
- Scheduled appointments for attorneys and clients, ensuring optimal use of time and resources
- Collaborated with other support staff to ensure smooth operations within the office environment
- Maintained confidentiality of sensitive client information in accordance with legal ethics guidelines
- Updated client contact information in the database regularly to ensure accurate records
Cashier/Salesperson
2 Years 1 Month- Built strong relationships with clients through regular communication, product demonstrations, and providing exceptional customer service
- Trained new team members on sales techniques
- Provided accurate product information and pricing details to customers, addressing any concerns or objections effectively
- Consistently achieved high levels of customer satisfaction through prompt issue resolution
- Participated actively in weekly sales meetings providing insights into market trends, challenges faced by customers
Education
High School Regents Diploma
- Psychology
Some College
Skills
Executive Support
Calendar & Schedule Management
Meeting & Event Coordination
Administrative Support
Records Management
Confidential Information Handling
Written & Verbal Communication
Time Management
Process Improvement
Microsoft Office Suite
Problem Solving
Customer Service
Data Management
Timeline
Intake Coordinator III
The University of Rochester
12.2022 - CurrentRead More
Collections Agent/Customer Service Representative
National Grid
08.2021 - 07.2022Read More
Resident Care Aide
Legacy at Grande Vie / RCA
11.2018 - 08.2020Read More
Receptionist/ Data Entry
Community Mutual
04.2015 - 08.2016Read More
Receptionist
MCCM
03.2009 - 09.2012Read More
Cashier/Salesperson
DSW
07.2005 - 08.2007Read More
MCC (Monroe Community College)
from Psychology
Read More
Wilson Magnet High School
High School Regents Diploma
Read More