Veronica Gomez
Mesquite,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Pal Success Specialist/Billing
Papa Inc. WFH
Miami, FL
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Investigated and resolved inquiries with billing and invoicing.
- Coordinated between billing department and customers to resolve problems.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
HR Front Desk
ULTA Inc
Dallas, Texas
04.2019 - 08.2022
- Welcomed Ulta associates at front desk and engaged in pleasant conversations while helping and answering any questions given.
- Resolved Ulta associates issues, problems, complaints.
- Used internal software to update employees attendance and hours.
- Occasionally helping Ulta employees obtain tools and needs for their work.
- Answered central telephone system and directed calls accordingly.
Customer Service Cashier
Supermercado Monterrey
Dallas, Texas
06.2015 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06.2017
Skills
- Customer Complaint Resolution
- Computer Proficiency
- Positive Attitude and Energetic
- Call Transfers
- Understanding Customer Needs
- Customer Service and Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pal Success Specialist/Billing
Papa Inc. WFH
10.2022 - Current
HR Front Desk
ULTA Inc
04.2019 - 08.2022
Customer Service Cashier
Supermercado Monterrey
06.2015 - 01.2017
High School Diploma -
Dallas Can Academy