Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Grijalva

Sahuarita,AZ

Summary

Dynamic healthcare professional with a strong work ethic and exceptional customer service skills, honed at Banner Health. Proven track record in appointment scheduling and medical coding, ensuring accuracy and compliance with ICD-10-CM standards. Adept at managing high-pressure situations while maintaining patient satisfaction and confidentiality.

Overview

10
10
years of professional experience

Work History

Healthcare Scheduler

Banner Health
12.2022 - Current
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes for over 29 offices and over 100 providers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts within a patients schedule or requests.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the providers alike.
  • Scheduled primary care and pediatric care appointments
  • Requesting referrals, medications and messages to providers.

Medical Coder

Santa Cruz Regional Valley Hospital
01.2020 - 05.2020
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Business Office Assistant

Pueblo Springs Rehab
08.2019 - 01.2020
  • Responded to inquiries from callers seeking information.
  • LTC Billing
  • Resident Trust funds
  • Posting/Collecting insurance and resident payments
  • Creating residents files
  • Check insurance for eligibility

Medical Coding and Billing Specialist / Front Desk

Desert Sun / Desert Sky Gastroenterology
04.2015 - 08.2019
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments for provider, facility and hospital claims.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
  • Post patient and insurance payments/ refunds
  • Send weekly statements
  • Answer calls and schedule anointments for 5 providers
  • Check-in / out patients from

Education

High School Diploma -

Santa Rita High School
Tucson, AZ
01-2012

Medical Assistant - Medical

Tucson College
Tucson, AZ
01-2013

No Degree - Medical Coding

LS Coding And Education
Tucson, AZ

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Appointment scheduling
  • Billing & Coding
  • IDC10/CPT
  • Medical Terminology
  • Clean surgical scopes (colon/egd)
  • Skilled Nursing / LTC billing

Languages

Spanish
Limited Working

Timeline

Healthcare Scheduler

Banner Health
12.2022 - Current

Medical Coder

Santa Cruz Regional Valley Hospital
01.2020 - 05.2020

Business Office Assistant

Pueblo Springs Rehab
08.2019 - 01.2020

Medical Coding and Billing Specialist / Front Desk

Desert Sun / Desert Sky Gastroenterology
04.2015 - 08.2019

High School Diploma -

Santa Rita High School

Medical Assistant - Medical

Tucson College

No Degree - Medical Coding

LS Coding And Education

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