Veronica Lo
DESMOINES,IA
Summary
Certified Nursing Assistant supporting patient care with a calm, detail-focused approach shaped by front-line healthcare coordination. Brings strength in accurate documentation, patient communication, and keeping visit information organized in electronic medical records so clinical teams have the details they need. Well aligned to bedside support, patient updates, and dependable follow-through in busy care settings.
Overview
3
3
Certifications
2027
2027
years of professional experience
Work History
Certified Nursing Assistant
StoryPoint Senior Living
Johnston, IA
2024 - Current
- Monitored resident vital signs and reported changes promptly to the appropriate care team.
- Assisted residents with bathing, dressing, grooming, and other daily living activities.
- Maintained a calm, respectful approach when responding to resident needs and family questions.
- Supported safe resident transfers using proper body mechanics and mobility assistance techniques.
- Recorded resident care information accurately in charts and daily documentation.
- Coordinated routine updates with nurses and other staff to support consistent resident care.
- Observed residents for changes in condition, comfort, and safety concerns throughout the day.
- Answered resident call lights and requests with prompt, courteous service.
- Maintained clean, organized resident spaces to promote safety and comfort.
- Used attention to detail when noting resident preferences, condition changes, and care concerns.
- Followed infection control practices during routine care, cleaning, and resident support activities.
Patient Access Specialist
Broadlawns Medical Center
Des Moines, IA
01.2022 - 2026
- Enter patient information into MediTech and Clearance HC with accuracy and timely updates.
- Answer phones, greet patients, and resolve concerns with clear, professional communication.
- Maintain and update patient portals, supporting access to current visit details and records.
- Relay visit information to medical staff and coordinate care updates across departments.
- Manage schedules for multiple doctors at one time while organizing appointments and daily flow.
Caregiver/Medication Tech
Brielle at Seaview
Staten Island, NY
2015 - 01.2021
- Administered prescribed medications and checked vital signs while following infection control practices.
- Updated patient records accurately and relayed care needs to medical staff for timely follow-up.
- Assisted with grooming and hygiene tasks, providing respectful daily support to residents.
- Prepared meals, completed laundry, and maintained housekeeping to keep resident spaces clean and orderly.
- Offered companionship and observed changes in patient condition, escalating concerns when needed.
Education
Associate of Arts - Criminal Justice
Kingsborough Community College
01.2014
Skills
- Patient registration
- Insurance verification
- Medical billing
- Financial estimates
- Patient service
- Appointment scheduling
- Patient portal management
- Medical record updates
- Telephone support
- Medical staff communication
- HIPAA compliance
- Patient advocacy
Certification
First Aid/CPR
Timeline
Patient Access Specialist
Broadlawns Medical Center
01.2022 - 2026
Associate of Arts - Criminal Justice
Kingsborough Community College
Certified Nursing Assistant
StoryPoint Senior Living
2024 - Current
Caregiver/Medication Tech
Brielle at Seaview
2015 - 01.2021